Technician Incident Form
This form should be used to document customer complaints and staff resolution measures taken.
Order Number (if known):
Review Site (if applicable)
Star Rating (if applicable):
Description of Incident:
Steps taken to remedy the situation:
Were you able to resolve the situation:
Yes, client was satisfied with resolution.
Yes, but client was still not happy.
No, client did not accept the resolution.
Unable to contact customer for follow-up.
Discount/Refund Applied As:
Refund; Credit Card
Upgrade(s) Next Visit
Other (include in notes)
Liability Applied to
Shop (wait times, atmosphere, reception, etc)
Technician (quality of service, bad work product, etc.)
Should be Empty: