Thanks for choosing our clinic. We look forward to working with you in creating possibilities! Please read this document carefully. It will help you make the most of your appointment and help us provide you with a successful outcome. Once you’ve read through this document, please sign and submit.
Is a video visit just like an in-office one?
Yes! Like our in-person assessment, the video option provides live access to our Multidisciplinary Team specializing in neuropsychiatry and psychology, social work and occupational therapy. Most of our diagnostic tests and treatments can be done over video. Our experience has been that video appointments are convenient and replicate the in-person experience. At times however, the clinician may determine that an in-person visit is needed and will discuss this with you.
Is my video appointment secure?
We use secure and encrypted platforms that are licensed for medical settings.
How do I access my video appointment?
If you’ve tested your connection and downloaded the applications for your phone, tablet, or computer, all you will need to do is click on the appointment link that was sent to you. We recommend that you log on through the link 5 minutes before your scheduled appointment. You’ll be automatically connected and placed in a virtual waiting room. Your clinician will admit you into the consulting room at your designated appointment time.
What do I need to do to prepare for my secure video appointment?
We recommend you test your smartphone, tablet or computer well before your appointment time. There is nothing more frustrating than having to use the first part of your valuable appointment time dealing with technical issues! Our appointments are scheduled in exact time slots, and your appointment time cannot be extended.
What locations do you suggest for the video appointment?
Confidentiality is our utmost concern, and your session needs to be in a private and quiet space to protect you and your family’s privacy. Please ensure that your session takes place in a comfortable setting, with no interruptions or distractions. Video sessions must remain secure—so they cannot proceed if you are in a public space where conversations can be overheard.
Can I see you from anywhere in Ontario?
Yes! Our clinicians are licensed to practice across Ontario and you can be anywhere from Windsor to North Bay. If you are not a permanent resident of Ontario - you can still see us - but you must conduct your session within Ontario, and you may not be eligible for OHIP coverage.
What if I’m a resident of Ontario but travelling our studying elsewhere in the world?
Unfortunately, our clinicians are only licensed to serve people within Ontario. Even if you are an Ontario resident, we cannot see you while you are traveling abroad or in other provinces. You must conduct your video session while being physically present in Ontario. We are unable to verify your physical location during our video sessions; by signing below you are consenting to this condition and agreeing to attending video sessions only while physically present in Ontario.
Do you have any suggestions for making the most of my video appointment?
If you’re joining as a couple or family, we recommend that you use a tablet or computer (PC or Mac) rather than a smartphone. A smartphone camera doesn’t have a wide enough lens for a clinician to see more than one person at a time. We want to see everybody! And the microphone and speaker on a smartphone are often not strong enough to pick up voices far from the phone. We want to hear from everybody! And we want you to hear us, too!
If you are using a smartphone or tablet, please place it on a stable platform in front of you rather than holding it in your hand. Movement from the camera during the session can be distracting, and your session will feel less like an in-person visit.
What if I miss my appointment, or I’m late for the session?
Video appointments are scheduled just like in-person appointments. Your clinician has set your appointment time aside for you. There are clients booked before you and after you—just like in-person appointments—so your appointment time on video cannot be extended if you are late. If you miss your appointment, or cancel with fewer than 72 hours notice (based on business days), you will be charged a cancellation fee.
What if I’ve changed my phone number or email?
If you have changed your phone number or email address, you are responsible for letting us know. We must protect your privacy, so we can only send your appointment information to the contact number or email you’ve given us. If we hear about a change from you, we’ll change your contact information in our file.