Your pet is very important to us. The SPAW would like to assure you that every effort will be made to make your pet's experience here pleasant and safe. Safety comes first for both the pets and the groomers.
Current vaccinations are required. Any new client serviced here at The SPAW must be up to date on their Rabies, Distemper, and Bordetella vaccines. Please bring copies of vaccination records for our file. If your pet's vaccines are not up to date upon check in you will be charged for the vaccination(s) along with an exam fee.
If your pet has any evidence of parasites he/she will be treated by the staff of PAWS at your cost for the betterment of his/her health and safety of our other pets.
Occassionally, grooming can expose a hidden medical problem, or even aggravate a current one. This may occur during or after grooming. By signing/initialling this agreement, all medical expenses for veterinary care will be covered by the pet's owner.
Although accidents are not common, there is always a risk when dealing with animals. Our grooming equipment is sharp, and although we practice extreme caution and care in ALL situations, it is still possible that an injury could occur including, but not limited to: quicking nails, knicks, cuts, and scratches. More often in these cases, this happens when a pet is wiggling and moving around. Your pet's saftey and comfort is very important to us and a top priority. If an accident does occur, you will be notified. If we do not reach you, we will seek immediate veterinary care for your pet with our Veterinarian at The Potomac Animal Wellness Services. I authorize the medical treatment in case of any medical emergency while in the care of the groomer.
We have the right to refuse service at any time for a pet that is or becomes agressive. I understand that I will be charged for whatever portion of the grooming that may have been attempted or started, even if the grooming is not completed.
Muzzling does not harm your pet. We will NOT muzzle your pet unless your pet attempts to bite us. Other methods will be used to calm your pet first. Muzzling is a last resort option.
Pets with matted coats require extra attention because the need to remove matted fur is a necessity. When a coat becomes tangled beyond the ability to brush or comb through it, the most humane method is to shave off the matted fur. Matted coats can cause many problems including: skin irritation caused by dirt, dander, and parasites trapped under matted fur, and mildew in fur caused by urination, water, or other moisture. Sores and hair loss may occur as mats get tighter and eventually pull away