Ponderosa Experience Report

Name*

Email Address associated with your PayPal Account*

Please use the email address associated with your PayPal account.

Age*

Gender*

MaleFemaleNon-binaryPrefer not to say

Type of Beer Drinker*

Date of Visit*

Day of the Week*

Arrival Time*

:HoursMinutesAM/PM Option

Departure Time*

:Hours MinutesAM/PM Option

Number of Guests in Your Party*

Name of Bartender/Server. If unknown, please provide a brief description (ex. 25-30 year old, female, 5'4", short brown hair)*

If unknown, please provide a brief description (ex. 25-30 year old, female, 5'4, short brown hair)

Where did you sit?*

BarTable

Was the walkway outside the brewery properly maintained?*

YesNo

Please explain.

Please write a minimum of one complete sentence.0/1000

Did a brewery employee greet you with a "hello" or other welcoming gesture upon entering?*

YesNo

Upon entering the brewery, what were your eyes first drawn to?*

Please write a minimum of two complete sentences.0/1000

What did you smell upon first walking in?*

Please write a minimum of one complete sentence.0/1000

What style of music was playing?*

Was it loud enough so you could hear the person next to you, but only vaguely hear people at the next table over?*

YesNo

How full was the brewery?*

Please give your best estimate.

How did the brewery's social media presence contribute to your visit?*

Please write a minimum of two complete sentences.0/1000

Was there a visible, easy to read menu on a wall clearly listing beer names, style, alcohol content, and IBUs?*

YesNo

Please explain.

Please write a minimum of one complete sentence.0/1000

Were you greeted with a "hello" or other welcoming gesture upon approaching the bar/being seated?*

YesNo

Please explain.

Please write a minimum of one complete sentence.

How long after approaching the bar/taking a seat were you greeted?*

Did the bartender/server introduce him or herself?*

YesNo

Did the bartender/server have a friendly and genuine demeanor?*

YesNo

Were you offered a physical beer and food menu?*

YesNo

Did the bartender/server offer recommendations?*

YesNo

Please comment on what they suggested. If they didn't offer any recommendations, offer a suggestion to how they could have made this part of your experience better.*

Please write a minimum of two complete sentences.0/1000

Was the bartender/server able to answer all of your questions in a knowledgeable manner?*

Did the bartender/server offer a sample if you were unsure of your beer choice?*

YesNoI knew what I wanted!

Before serving your beer, did the bartender/server verify your ID if under 30?*

YesNoN/A

How long did it take from the time of ordering your flight until it was received?*

Was your beer served in clean glassware?*

YesNo

Please explain.

Please write a minimum of one complete sentence0/1000

After receiving your flight, how long until the bartender/server checked on you?*

Did the bartender/server suggest ordering a beer after completing your flight?*

YesNo

Was your bartender/server knowledgeable about the food menu?*

YesNo

How long did it take from the time of ordering your food until it was received?*

If multiple items were ordered, were all of your items delivered at the appropriate time?*

YesNoN/A

How long did it take for the bartender/server to follow up with you after your meal was delivered?*

Was your food served at the appropriate temperature?*

YesNo

Please list all food items ordered.*

Please rate your satisfaction with the appetizer or first food item ordered.*

Please rate your satisfaction with the second food item ordered.*

Did the size and quality of your food items correspond fairly with the price?*

YesNo

Please provide comments on each food item ordered.*

Please comment on quality, presentation, pricing, and service. Please write a minimum of four complete sentences.0/200

Was the bar area and bathroom clean?*

YesNo

Please explain.

Please write a minimum of one complete sentence.0/1000

How would you compare this brewery experience to others you have visited recently?*

Was there a visible merchandise area?*

YesNo

Please explain.

Please write a minimum of one complete sentence.0/1000

Did you purchase any merchandise?*

YesNo

If this brewery's beer is distributed, are you more likely to purchase their offerings from a bar/restaurant/store because of this experience?*

YesNoN/A

After asking to close your tab, how long until the bartender/server returned with your check?*

Did you receive a sincere "thank you" upon leaving the brewery?*

YesNo

If you opened a tab, was a receipt placed in front of you and updated after each order?*

YesNo

Were you given a receipt after paying?*

YesNo

Was it accurate?*

YesNoI was not given a receipt.

Were all of your drinks rung in?*

YesNo

How did you pay?*

CashCredit

If sitting at the bar, did you see cash go into the drawer? ?*

YesNoN/A

If you did not see cash enter the drawer, where did it go? Or why were you unable to see?

Please type N/A if you saw the cash go into the drawer.

Did you observe the bartender pour any guests drinks before ringing them in?*

YesNo

Please upload a picture/screenshot of your itemized receipt.*

Browse Files

How would you rate the staff's level of engagement?*

Did the brewery staff enhance your experience?*

YesNo

Please explain. The more details, the better.*

Please write a minimum of three complete sentences.0/1000

What could the staff have done to make your experience even better? The brewery is looking to improve upon even the smallest details. Your feedback makes a difference.*

Please write a minimum of three complete sentences.0/1000

Had you visited this brewery before?*

YesNo

Would you recommend and return to this brewery based on this experience?*

YesNo

Please explain. *

Please write a minimum of four complete sentences.0/1000

How soon do you plan to return to this brewery?*

What would make this brewery your "go to" brewery?*

Please write a minimum of two complete sentences.0/1000

Please provide any additional information you believe would be helpful to the brewery. It is their goal to make their customer experience equally as enjoyable as the beer.*

Please write a minimum of two complete sentences.0/1000

Have any friends that would make great Secret Hoppers? Type their email address below to send them an invitation.

example@example.com

Please provide any additional information you believe would be helpful to Secret Hopper.

This will not be shared with the brewery.

Calculation

What was the total amount of your check before tip?*

What was the total amount tipped?*

If you had a friend with you, are their purchases on a separate check?*

Yes, separate check.No, they are included on mine.N/A

How many people are included on your check?*

Ex. 2

Economic Impact

We truly appreciate you being a Secret Hopper and hope you enjoyed the "work." As a company always looking to better ourselves, we would love to hear your feedback. What was your favorite part of your experience with Secret Hopper?

What would you like to see Secret Hopper improve upon?

If Secret Hopper were a beer, what would we be?

Would you recommend Secret Hopper to a friend?

YesNo

Do you authorize Secret Hopper to use your first name and feedback in connection with publicizing and promoting Secret Hopper?

YesNo

Tip Percentage

We would love to see any pictures you take during your visit. We do ask that any you share with us not include the brewery name, logo, or any distinguishing features.

Browse Files

Time Spent