Name
*
Email Address associated with your PayPal Account
*
Please use the email address associated with your PayPal account.
Age
*
Gender
*
Male
Female
Non-binary
Prefer not to say
Type of Beer Drinker
*
New Beer Drinker
Social Drinker
Beer Nerd
Date of Visit
*
-
Month
-
Day
Year
Day of the Week
*
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Arrival Time
*
1
2
3
4
5
6
7
8
9
10
11
12
:
Hours
00
05
10
15
20
25
30
35
40
45
50
55
Minutes
AM
PM
AM/PM Option
Departure Time
*
1
2
3
4
5
6
7
8
9
10
11
12
:
Hours
00
05
10
15
20
25
30
35
40
45
50
55
Minutes
AM
PM
AM/PM Option
Number of Guests in Your Party
*
Name of Bartender/Server. If unknown, please provide a brief description (ex. 25-30 year old, female, 5'4", short brown hair)
*
If unknown, please provide a brief description (ex. 25-30 year old, female, 5'4, short brown hair)
Where did you sit?
*
Bar
Table
Was the walkway outside the taproom properly maintained?
*
Yes
No
Please explain.
Please write a minimum of one complete sentence.
0/1000
Did a taproom employee greet you with a "hello" or other welcoming gesture upon entering?
*
Yes
No
Upon entering the taproom, what were your eyes first drawn to?
*
Please write a minimum of two complete sentences.
0/1000
What did you smell upon first walking in?
*
Please write a minimum of one complete sentence.
0/1000
What style of music was playing?
*
Was it loud enough so you could hear the person next to you, but only vaguely hear people at the next table over?
*
Yes
No
How full was the taproom?
*
Empty
One quarter full
Half full
Three quarters full
Packed
Please give your best estimate.
How did the taproom's social media presence contribute to your visit?
*
Please write a minimum of two complete sentences.
0/1000
Was there a visible, easy to read menu on a wall clearly listing beer names, style, alcohol content, and IBUs?
*
Yes
No
Please explain.
Please write a minimum of one complete sentence.
0/1000
Were you greeted with a "hello" or other welcoming gesture upon approaching the bar/being seated?
*
Yes
No
Please explain.
Please write a minimum of one complete sentence.
Did the bartender/server introduce him or herself?
*
Yes
No
Did the bartender/server have a friendly and genuine demeanor?
*
Yes
No
Did the bartender/server offer recommendations?
*
Yes
No
Please comment on what they suggested. If they didn't offer any recommendations, offer a suggestion to how they could have made this part of your experience better.
*
Please write a minimum of two complete sentences.
0/1000
Was the bartender/server able to answer all of your questions in a knowledgeable manner?
*
Yes
No
Did the bartender/server offer a sample if you were unsure of your beer choice?
*
Yes
No
I knew what I wanted!
Before serving your beer, did the bartender/server verify your ID if under 30?
*
Yes
No
N/A
Was your beer served in clean glassware?
*
Yes
No
Please explain.
Please write a minimum of one complete sentence
0/1000
Did your bartender let you know about the food options available on site and show you where the menus are?
*
Yes
No
How long did it take from the time of ordering your food until it was received?
*
0-4 minutes
4-8 minutes
8-12 minutes
12-16 minutes
16+ minutes
Did not order food
Which food pods were open?
*
If all food pods were open, which pods would you have ordered from?
*
If any of the food pods were closed, will that influence your decision on whether and how often you will return?
*
Yes
No
Was your food served at the appropriate temperature?
*
Yes
No
Did not order food
Please list all food items ordered and who they were ordered from.
Please rate your satisfaction with the appetizer or first food item ordered.
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Please rate your satisfaction with the second food item ordered.
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
N/A
Did the size and quality of your food items correspond fairly with the price?
Yes
No
Please provide comments on each food item ordered.
Please comment on quality, presentation, pricing, and service. Please write a minimum of four complete sentences.
0/200
Was the bar area and bathroom clean?
*
Yes
No
Please explain.
Please write a minimum of one complete sentence.
0/1000
How would you compare this taproom experience to others you have visited recently?
*
Was there a visible merchandise area?
*
Yes
No
Please explain.
Please write a minimum of one complete sentence.
0/1000
Did you purchase any merchandise?
*
Yes
No
If this taproom's beer is distributed, are you more likely to purchase their offerings from a bar/restaurant/store because of this experience?
*
Yes
No
N/A
After asking to close your tab, how long until the bartender/server returned with your check?
*
0-1 minute
1-3 minutes
3-5 minutes
5-7 minutes
7+
Did you receive a sincere "thank you" upon leaving the taproom?
*
Yes
No
Were you given a receipt after paying?
*
Yes
No
Was it accurate?
*
Yes
No
I was not given a receipt.
Were all of your drinks rung in?
*
Yes
No
How did you pay?
*
Cash
Credit
If sitting at the bar, did you see cash go into the drawer?
*
Yes
No
If you did not see cash enter the drawer, where did it go? Or why were you unable to see?
*
Please type N/A if you saw the cash go into the drawer.
Did you observe the bartender pour any guests drinks before ringing them in?
*
Yes
No
Please upload a picture/screenshot of your itemized receipt.
*
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How would you rate the staff's level of engagement?
*
Low
Neutral
Moderate
High
Did the taproom staff enhance your experience?
*
Yes
No
Please explain. The more details, the better.
*
Please write a minimum of three complete sentences.
0/1000
What could the staff have done to make your experience even better? The taproom is looking to improve upon even the smallest details. Your feedback makes a difference.
*
Please write a minimum of three complete sentences.
0/1000
Had you visited this taproom before?
*
Yes
No
Would you recommend and return to this taproom based on this experience?
*
Yes
No
Please explain.
*
Please write a minimum of four complete sentences.
0/1000
How soon do you plan to return to this taproom?
*
1-7 days
2 weeks
1 month
1 month+
I do not plan to return
What would make this taproom your "go to" taproom?
*
Please write a minimum of two complete sentences.
0/1000
Please provide any additional information you believe would be helpful to the taproom. It is their goal to make their customer experience equally as enjoyable as the beer.
*
Please write a minimum of two complete sentences.
0/1000
Please provide any additional information you believe would be helpful to Secret Hopper.
This will not be shared with the taproom.
Calculation
What was the total amount of your check before tip?
*
What was the total amount tipped?
*
If you had a friend with you, are their purchases on a separate check?
*
Yes, separate check.
No, they are included on mine.
N/A
How many people are included on your check?
*
Ex. 2
Economic Impact
We truly appreciate you being a Secret Hopper and hope you enjoyed the "work." As a company always looking to better ourselves, we would love to hear your feedback. What was your favorite part of your experience with Secret Hopper?
What would you like to see Secret Hopper improve upon?
If Secret Hopper were a beer, what would we be?
Would you recommend Secret Hopper to a friend?
Yes
No
Do you authorize Secret Hopper to use your first name and feedback in connection with publicizing and promoting Secret Hopper?
Yes
No
Tip Percentage
We would love to see any pictures you take during your visit. We do ask that any you share with us not include the business name, logo, or any distinguishing features.
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