MEMBERSHIP: Consumer Complaint

1
Your name* This field is required.
First Name
Last Name
2
Are you* This field is required.
The customer
Nominated representative
3
Your postal address* This field is required.For use with correspondence relating to this complaint
Street Address
Street Address Line 2
Town / City
County
Postcode
Please Select
Please Select
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
4
Your email address* This field is required.
example@example.com
5
Best telephone number to call you onIf we need more information
6
What's the installers name?* This field is required.
First Name
Last Name
7
What's their business name?Leave black if you're not sure
8
What's their BIFIS registration number?Leave blank if you're not sure
This number should be prefixed with the letter N, followed by 6 digits
9
Was the product purchased from:* This field is required.This relates to the product that was installed - NOT THE INSTALLATION SERVICE
A BIFIS Registered Installation Business (Installer)
A BIFIS Retail Partner (Retailer registered with us)
An AiM Accredited Retailer (A retailer with AiM Accreditation)
Not sure
10
Was the installation purchased from:* This field is required.This relates to the installation service - NOT THE PROUDCT
A BIFIS Registered Installation Business (Installer)
A BIFIS Retail Partner (Retailer registered with us)
An AiM Accredited Retailer (A retailer with AiM Accreditation)
Not sure
11
What is the name of the retailer?Leave blank if you didn't purchase the installation from a BIFIS registered retailer.
12
What did you have installed?* This field is required.
Kitchen / utility
Bathroom
Bedroom
Flooring
Other
13
Where was the installationIf this is the same as your correspondence address (previously supplied, leave blank)
Street Address
Street Address Line 2
Town/City
County
Postcode
Please Select
Please Select
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
14
What date did the installation start?* This field is required.
Date
Day
Month
Year
15
Is the installation complete?* This field is required.
YESNO
16
If Yes (and the installation is complete), what date did it complete?Leave blank if not complete and press NEXT
Date
Day
Month
Year
17
How did you pay for the installation element of the project?* This field is required.
Cash
Cheque
Debit Card
Credit Card
Finance
Bank Transfer
A mixture
18
Is there an outstanding balance to be paid by you for the installation service?* This field is required.Do you owe money to the installer / retailer for the installation?
YESNO
19
What is your complaint relating to* This field is required.
Their customer service
The quality of their work
Their conduct
The product
The delivery
Other
20
Is there currently a health & safety issue relating to gas or electric?* This field is required.If yes, you should contact an emergency electrician or gas engineer immediately
YESNO
21
⚠️ IMPORTANT SAFETY NOTICE ⚠️

If you believe that your complaint relates to a serious health and safety concern, please contact an appropriate engineer to undertake and emergency assessment. You should NOT wait for a reply from us in relation to this complaint.

GAS EMERGENCY

If you smell gas or believe you have gas related concerns, you and any occupants should leave the property immediately. Once the property is vacated, CLICK HERE for further guidance.

ELECTRICAL EMERGENCY

If there is a serious concern relating to electrical installation or modification, you should not touch the electrical circuit and contact a registered electrician immediately. You can find a registered electrcian by CLICKING HERE.

IMMEDIATE THREAT TO LIFE?

Call 999 immediately.
22
Please explain what the issue was / is?* This field is required.REMEMBER: If you indicated that you wanted us to share your submission with our registered business, they will see this section. Keep your content non-emotive, clear and concise. Our team / registered business must be able to fully understand the nature of your complaint within this section. TIP: Break the feedback into small, numbered paragraphs.
23
Have you any pictures that would help us to understand your complaint?
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Cancelof
24
An in relation to legal action* This field is required.
I just want to resolve this matter without legal intervention at this stage
I plan to seek legal advice if appropriate
I have already sought legal advice
The matter is likely to proceed to legal action if this matter is unresolved
I have already started legal proceedings
I'm not sure what to do at this stage
Other
25
What outcome would you prefer?
I want the installer to return and assess the complaint with a view to complete agreed remedial work
I do not want the installer to return and I would prefer financial settlement
I don't want either, I simply want to make you aware of my experience
Other
26
We take the security of information very seriously and in accordance with our obligations as defined by The General Data Protection Regulations (GDPR).

Details of our Privacy Policy can be found here.

If you do not agree with our Privacy Policy or do not wish to be bound by its content, please do not proceed beyond this point. By submitting this report, you agree to this policy and for the storage / processing of information in accordance with our Privacy Policy.
27
You agree to our Privacy Policy* This field is required.If you do not agree, do not proceed beyond this page. We do not store or process information submitted up to this point.
Yes
28
The fastest way to resolve an issue with an installation is usually to work with your installer / retailer, but this does not constitute legal advice.

If you're unsure about your rights, or what you should do, you should seek independent legal advice.

If you allow us to share this report with your installer/AiM accredited business, we will - however we will not edit your submission in any way, so if you do choose to allow us to share this with our registered business, you undertsand that they will have access to the entire submission.

If you do not allow us to share this report, then we will not and your submission will be used by us, in isolation, to assess the matter and take the appropriate action.

You can choose whether or not you want us to share your report on the next page.
29
Do you want us to send our registered business/AiM accredited business a copy of this submission* This field is required.If you answer YES, we'll send an unedited copy of this submission to our registered business
Yes
No
30
You're almost done!

Thanks for taking the time to provide feedback on the performance or conduct of our registered business. Your feedback is incredibly important and you can be assured that we will investigate and respond to the content appropriately.

We will not publish the outcome from any subsequent investigation, although we will undertake a comprehensive review of your feedback.
31
You understand that we do not publish the results of investigations following the submission of complaints and that we will not inform you of the outcome* This field is required.
Yes
32
Please verify that you are human* This field is required.
Should be Empty: