Payment Policies
If your appointment is a consultation only appointment then the initial appointment consultation fee ($95) MUST be paid prior to your appointment. In order to confirm your appointment, you MUST prepay the $95 consultation fee within 48 hours of it being booked. Your consultation appointment is not confirmed until this is done and failure to do so will result in your appointment being made available to others. If you decide to have a treatment done the $95 consultation fee will be deducted from the cost of your first treatment, provided it is done within 30 days of your consultation appointment.
If your appointment is for both a consultation and treatment at the same time then you must prepay a deposit of $350 towards the cost of the treatment. Your consultation and treatment appointment is not confirmed until this is done and failure to do so within 48 hours of it being booked will result in your appointment being made available to others.
The simplest way to prepay and confirm your appointment is to call in a Visa or MasterCard - leaving your name, card type, number and expiry date. (Please note that Dr. Waldron is the only one who has access to our voice mail messages). At this point a “hold” will be put on your credit card for $350 (if you have booked a treatment). The hold will only be processed if you do not show up or do not give 24 hours notice. If you wish to pay cash to take advantage of the 5% savings you may still do so at the time of your treatment.
Be sure to give at least 24 hours notice to make any changes to your appointment. You may do this by leaving a phone message at our office - 613-532-0900. The system is active 24 hours a day and provides a date / time stamp. You may also contact us by email via the website at www.ottawacosmeticinstitute.com/contactframe.htm. Remember that there is no refund for treatment appointment cancellations, no shows or failure to provide 24 hours notice of appointment changes and that your credit card will be charged $350 in these cases.
If you have any questions about these polices, please contact us.