KHATAM Postage Exchange Form

POSTAGE EXCHANGE FORM

Only for the rest of Malaysia and Overseas.
Kindly note that when you choose to submit your exchange and return request through postage, you will automatically receive your refund as Store Credit for your next purchase.
STEP 1 - Customer Information
Order ID*
Date Purchase*

DayMonthYear
Date
Date Received*

DayMonthYear
Date
Full Name*

First NameLast Name
Phone Number*
E-mail*
STEP 2 - Proof of Items
Please take a photo of your original items received.*

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STEP 3 - Return Address
NAME: KHATAM FESTIVE APPAREL SDN HD

PHONE NO: 0355231566/ 0133644612

EMAIL: customerservice@khatam.com.my

ADDRESS: No 80-1, First Floor, Jalan Eco Ardence C U12/36C, Eco Ardence Seksyen U12, 40170 Shah Alam Selangor

CITY: SHAH ALAM

STATE: SELANGOR

POSTCODE: 40170
STEP 4 - Proof of official postage receipt from the courier service for our reference

Below is an example of the postage receipt for our reference:
Please take a photo of the payment postage receipt and insert the tracking number for our reference.*

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STEP 5 - Store Credit
1. Store Credit is only effective for registered customers. Please register in our website to claim your Store Credit.
2. Customer will receive the Store Credit balance within 24 hours.
3. Store Credit amount will exclude the postage fees.
TERMS & CONDITIONS
1. Cash refund is strictly not available.
2. Item(s) must be exchanged or returned within 7 (seven) working days from date of received enclosed with (i) original receipt, (ii) attached original tags and (iii) any related accessories included.
3. Item(s) must be exchanged or returned in original condition – unworn, unwashed and with original attached tags. Request will NOT be accepted if these conditions are not fulfilled.
4. All requests of exchange or return are subject to stocks availability.
5. Khatam does not serve Reservation basis.
6. Applicable for purchases made in Malaysia and Overseas.
7. Customers must bear the postage fees.
8. Khatam reserves the right to refuse your request if any of the above is not followed and fulfilled.
I have read and understood the terms and conditions above.
I agree to the Terms and Conditions provided
Should be Empty:

POSTAGE EXCHANGE FORM

STEP 1 - Customer Information

STEP 2 - Proof of Items

STEP 3 - Return Address

STEP 4 - Proof of official postage receipt from the courier service for our reference

STEP 5 - Store Credit

TERMS & CONDITIONS