Policy: 50% Non Refundable Retainer to confirm your order is required. Custom orders are booked in the order they are confirmed, ie.payment has been processed. Please understand that Sweet Cheeks is a custom cake shop that bakes from scratch and not a production bakery that can accommodate unlimited orders. We order supplies for your order as soon as it is confirmed, your retainer goes towards supplies and creative planning for your custom order! You are encouraged to book your order as soon as possible to insure we are able to provide the cake you envision for your event. Once your request has been recieved we will reach out to you promptly to discuss your custom creation needs! There are busy times of the year we book 3-4 weeks ahead if not more, keep this in mind when you are planning your event. If you are booking for a wedding/bridal cake please allow at least 4-6wks notice so we can ensure your vision is executed with the upmost detail. Min. 1 week notice to make changes to custom order and only one change allowed per order please.
Cancellations: must be 10 days minimum prior to scheduled pick up. Deliveries are available upon special request and require a minimum of $15+ for delivery in and around the Charlotte, NC area- locations outside of here are subject to higher rates. Please also know that deliveries are not custom and may not always be available for certain days/times.
Balance Due: Your balance is due to be paid in full a minimum of 10 days prior to your scheduled pick up date. By submitting this form you are agreeing to the above stated policies and proceedures. We thank you for your time and booking with us!