3. HEALTH AND SAFETY CHANGE OF CARE. Maggie McSpadden reserves the right to immediately change your pet’s type of care if she believes it is necessary to protect the well being, health and/or safety of your pet, other pets, other canine clients, family members, friends, neighbors and/or any other individuals that may be present. Client agrees to pay any additional costs associated with the change. Maggie's Doggie Care/Maggie McSpadden will refuse outdoor free range backyard time if she believes it poses a threat to the pet's well being, safety and/or health, including but not limited to: Client's pet is potentially a high risk for foreign body ingestion, stool eating/Coprophagia, destructive behavior that may result in injury or property damage, illness, flight risk and/or escape. Maggie's Doggie Care/Maggie McSpadden shall separate and isolate Client's pet from other animals, pets and/or canine clients, if she believes it poses a threat to the pet's well being, safety and/or health, including but not limited: extreme social anxiety, lack of socialization, fear based reactivity, illness, flea infestation, aggressive behavior demonstrated and/or pre aggression warning signs displayed. Canine clients are assigned to groups and rotations based on size, age, temperament, manners, activity/energy level, play style and needs. Not all canine clients will interact with one another depending on circumstances. Small and large dogs may be separated if necessary or if there is a possibility of injury related to difference in size. Small sized dogs may socialize and coexist with large sized dogs, if the large sized dogs are well mannered, well socialized, respectful of personal space and are not hyperactive or unruly. For example, a small sized breed senior dog with hearing or sight impairments and/or coordination or balance/vertigo issues (advanced senior issues) will never be exposed to a hyperactive and unruly large sized breed puppy or adult dog (any sized dog for that matter) that lacks awareness, good manners, socialization and/or understanding of basic canine ques and language. This is to prevent stress and to eliminate the possibility of physical injury or harm related to another dog from running into, bumping into, knocking into, jumping on, mounting, bullying and/or harassing another dog, for one brief example. Client acknowledges that is up to Maggie McSpadden's discretion to determine the interaction and socialization between the canine clients in her care, with safety always being a priority over preference. Canine clients who display and demonstrate aggressive behavior tendencies and/or pre aggression warning signs/signals will be isolated and separated from other pets and canine clients for the remainder of the aggressor pet's stay, boarding reservation and/or service duration. Although a mandatory in person meet-and-greet consultation and temperament evaluation is completed for every perspective canine client, along with a thorough and selective vetting and screening process to ensure each perspective canine client meets the Maggie's Doggie Care general requirements for doggie day care and boarding consideration, canine clients may have a sudden contrasting change in behavior and/or temperament than previously displayed without prior warning, due to the unpredictable nature of canines. In the event of aggressive behavior in Client's pet, a private and isolated accommodation will be provided to Client's pet for the remainder of the scheduled service duration and/or until the Client comes to collect their pet. Isolation accommodations consist of a private room or dog crate, human only interactions, no other canine interactions and private backyard time and/or on leash dog walks for exercise and potty breaks to relieve themselves. An isolation accommodation is always readily available in the event of an emergency, incident of aggression and/or illness (to quarantine canine client temporarily until picked up and/or brought to the vet). The isolation accommodation is not available for request and cannot be booked in advance. It is utilized only on an "as needed" and/or "in the event of" basis. Maggie's Doggie Care offers the isolation accommodation as a courtesy and general safety protocol precaution. This is available to Clients who have a pet display and demonstrate aggressive behavior towards other pets and canine clients, so they are not required to immediately return and collect their pet ahead of scheduled departure date. This way the Client does not need to disrupt and cut their scheduled vacation and/or travel plans short. Client agrees to pay any additional fees and charges associated with isolation accommodations. This is the only alternative accommodation option available for an agressive canine client to finish scheduled service duration in the event of canine on canine aggression. The other option is the Client picking up, retrieving, removing and collecting Client's pet if the Client prefers to do so, instead of having Client's pet finish out the scheduled service duration in an isolation accomodation. Canine on human aggression demonstrated and/or displayed will require the Client to collect their aggressive pet immediately and/or make alternative arrangements with Client's Emergency Contact(s) to do so. No exceptions. Signs and symptoms of illness and/or disease displayed in the Client's pet will require the Client to collect their ill pet immediately, make alternative arrangements for the Client's Emergency Contact(s) to do so and/or request and make arrangements for Maggie's Doggie Care to seek veterinary care and/or emergency medical attention for Client's pet. No exceptions. Maggie's Doggie Care shall seek veterinary care and emergency medical attention for Client's pet upon request and/or at her own discretion in the event of illness and/or disease. Client authorizes and acknowledges that canine clients may be crated in dog crates as needed, including but not limited to: mandatory private, separate and isolated feeding times, during all unsupervised periods of time, if Client's pet is destructive, hyperactive, disruptive and/or unruly and to secure the Client's pet(s) for other clients' drop off and pick up transactions. All canine clients and pets are secured for every drop off and pick up transaction to prevent bolting out the front door and to prevent a disruptive and overwhelming environment. This is to eliminate disruption, high energy, hyperactivity, unruliness and to create a peaceful hand off at every drop off and pick up transaction for arriving Clients, so they do not feel overwhelmed upon arrival. General stress of a change in environment and/or routine may cause anxiety, diarrhea, upset stomach, lethargy, change in mood, vomiting and/or decreased appetite in some dogs. This is not an uncommon or abnormal occurrence, especially in first time boarders and/or generally anxious dogs (especially those who suffer from separation anxiety when away from owner). In the event of diarrhea and/or upset stomach, as a result of a general stress from a change in environment and/or routine, Maggie's Doggie Care is authorized to feed Client's pet a bland diet of chicken and rice, a diet of chicken and rice added and mixed into the pet's own dog food and/or canned pumpkin mixed into the pet's own food until solid stools are produced by Client's pet and/or the diarrhea has subsided. In the event of diarrhea in long haired breeds that results in fecal contamination and soiling, Maggie's Doggie Care is authorized to remove, groom, cut and trim the contaminated fecal area of hair on Client's pet, for sanitary reasonings. Client acknowledges and has been made aware of the adverse side effects that boarding and a general stress from a change in environment and/or routine may cause and/or result in. Maggie's Doggie Care is authorized to bathe Client's pet and perform a dog bath in the event the Client's pet becomes dirty, soiled and/or in the event of flea infestation, for sanitary reasonings. Client agrees to pay the additional fees and charges associated with dog bathing and basic grooming. The dog bathing rates are as follows: $15 • extra small (5 lbs & under), $20 • small (6-20 lbs), $25 • medium (21-50 lbs), $30 • large (51-90 lbs) and $35 • extra large (91 lbs & over). Breed size and weight is determined at Maggie McSpadden's sole discretion. Cooperation of the pet during bath and the pet's coat characteristics (texture and length) are additional factors to be considered in the rate. As well as if Client's pet has an undercoat and/or any matting. The dog bath includes: the dog bath, brushing/deshedding, drying (blow drying and/or air drying) and a fragrance spray application of doggie perfume or cologne. Additional basic grooming service rates are as follows: $12 • nail trimming, $5 • ear cleaning and $5 • teeth brushing, oral cleaning and dental spray application of a gum tartar preventative. Client is required to ensure Client's pet is free of fleas and ticks prior to start of service. All canine clients are required to have a flea and tick preventative prior to every start of service. If any canine client is found to have fleas upon or shortly after their arrival, Maggie's Doggie Care will quarantine the canine client and immediately perform a flea bath with flea shampoo on the infested canine client. Maggie's Doggie Care may administer CAPSTAR™ to the infested canine client if authorized and permitted to do so by the Client. Client will be charged an additional $200.00 flea infestation cleaning fee. No exceptions. Maggie's Doggie Care will be required to sanitize her entire residence and clean all bedding, upholstered furniture, dog beds, rugs, curtains, etc. This is an extensive process to undergo. Along with inspections of all other canine clients and notification of the incident to all current Clients. Client agrees to compensate Maggie McSpadden with the $200.00 flea infestation cleaning fee and $50.00 flea bath in the event of flea infestation on Client's pet upon arrival to the start of service. Evidence of flea dirt, excrement, residue and the presence of live fleas will be a determining factor of the flea infestation being prior to the start of service and preexisting to canine client's arrival to service. Maggie's Doggie Care provides private, isolated and separate feeding times for all canine clients. Client's of the same household will be fed separately to prevent stealing and sharing. This way Maggie can accurately gauge daily intake and how much the canine client is truly eating. The main reason for separate, isolated and private feeding times is to eliminate common food aggression and resource guarding amount canine clients. This is to eliminate entirely the possibility of fighting related to food. No exceptions. Grazers will have unlimited access to their food in their private accommodation or will be given multiple opportunities throughout the course of the day to graze and eat. Maggie's Doggie Care utilizes "draggers" outdoors in the backyard during free range potty breaks and play time sessions. A "dragger" is a term she has coined for a dragging 15 foot training dog leash that she attaches to the dog's collar or harness that is used for all new canine clients and for canine clients with a lack of recall training. The dragging 15 foot training leash allows Maggie to step on the leash from a safe distance away from the canine client and allows her to reel them back in. These are utilized so that Maggie McSpadden always has physical control and a handling on Client's pet while they are free range outdoors in the backyard, that is secure and completely fenced in. This prevents and eliminates the hassle and inconvenience of having to physically chase and/or trick canine clients back into the house once outdoor yard time has concluded. Some canine clients may give chase if scared and/or in a playful manner. It is never a good idea or recommended to give chase to a scared dog, as they may go into overdrive fight or flight mode and try to escape. This could lead to destruction of perimeter fencing, which could result in injury and/or escape. Canine clients must consistently demonstrate good recall over a duration of time in order to have the "dragger" removed and no longer used during free range outdoor yard time. It is up to Maggie McSpadden's discretion to no longer utilize the dragging 15 foot training leash. Maggie McSpadden must trust and feel 100% confident that the canine client will consistently demonstrate good recall and always obey verbal commands. Client authorizes the use of a "dragger", a dragging 15 foot training dog leash on Client's pet while free range outdoors during yard time. In the event of excessive barking and/or informal or formal noise complaints made against Maggie McSpadden/Maggie's Doggie Care by neighbors and/or a visit by the township or police department, as a result of the Client's pet excessively barking, Client agrees the pet will be collected immediately and/or alternative arrangements will be made to do so by Client's Emergency Contact(s). Unless the Client agrees and permits alternative anti-bark training methods and/or tools to be used that achieve the desired outcome and result of silence and non barking. Client authorizes Client's pet to wear a dog collar throughout the duration of the pet's stay and/or boarding reservation. This is a mandatory requirement. Maggie's Doggie Care utilizes pet ID tags with her contact information on every canine client, as an additional safety precaution, in the event of escape, lost and missing pet. No exceptions. Maggie's Doggie Care can provide canine clients with a dog collar to wear through the service duration if needed. Client authorizes Maggie's Doggie Care to utilize doggie diapers and/or male wraps in the event of excessive potty accidents in her residence, a lack of potty training, Client's pet is not fully housebroken, male leg lifters who are excessively territorial marking and/or if Client's pet demonstrates excitement piddling. Maggie's Doggie Care will replace the diaper or male wrap after it is soiled and will clean the contaminated area of the canine client with baby wipes and/or soap and water. Maggie's Doggie Care is not liable for urine burns on the skin of Client's pet if they may occur. Client agrees to compensate Maggie McSpadden for the cost of the doggie diapers and/or male wraps that are used on Client's pet. The Client agrees to the policies, terms and conditions above.