All cancellations must be received at least 12 hours before your training session in order to avoid forfeiting your session and being charged a $50.00 late cancellation fee. Clients who do not cancel with 12 hours notice agree to forfeit thier scheduled session for the cancellation, plus agree to pay $50.00 late cancellation fee.
KEYSTONE FITNESS LIMITED understands that emergencies happen. We provide every client with one free short-notice cancellation. Meaning your first cancellation with less than 12 hours notice, can be rescheduled to a later date and not incur late cancellation fee. Subsequent short notice cancellations will be charged late cancellation fee, plus forfeiting of training session (meaning no rescheduling possible). The free short-notice cancellation only applies if KEYSTONE FITNESS LIMITED, or your trainer is notified prior to the session start time. No shows are not eligible for the free cancellation.