A. Purpose:
The purpose of this document is to lay out an effective process for Community Action Adult Education participants to follow when the experience problems concerning their well-being or the well being of others while in the program. All particpants in the program are encouraged to discuss the issues of concern with administration if they have a complaint or feel they are being treated unfairly. Misunderstanding or conflicts can arise in any organizational setting and should be resolved before serious problems develop. Most incidents resolve themselves naturally, however, in the event that a problem persists, that the participant believes is detrimental to him/herself or the prgram, the following four step process will be used until all levle of authority have been exhausted.
B. Process:
When a participant , parent or person from the community has a complaint with the Adult Education Program or any Adult Education staff, the following steps can be taken. At any time a participant may ask someone to act as an advocate to help them. The role of the Adult Education Staff is to support and guide the particpant while encouraging them to speak for themselves. The grievance procedures should be followed in the order below.
1. Talk with the participnat or staff person you are having the concern with to try and resolve the issue.
2. If the issue is not resolved talk with the instructor or staff supervisor to resolve the issue.
3. If the issue is not resolved talk with the Adult Education Director, Doug Mudd, 512-392-1161 x 332 to resolve the issue.
4. If the issue is not resolved talk with the Executive Director, Caroled Belver, 512-392-1161 x 328.