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Sample Pack Trial Cancellation Request
1
How Many shipments have you received?
*
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0 shipments - I haven't received my first order yet
1 shipment - Just the Free sample packs
2 shipments - Free Sample pack(s) & 2 bags of coffee
More than 2 shipments
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2
Name
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First Name
Last Name
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3
Email
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example@example.com
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4
Do you have your Order Number? If Yes Please Enter it
This will help us find you and your order faster
Order Number
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5
Did you know the product you ordered was a Free Trial product?
*
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Thanks for supporting our small business, we want to make sure you are happy!
Yes
No
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6
Click
here
to see the product description. Please read the information again on the product you purchased.
*
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We try to make it as clear as possible that the product you purchased is a subscription.
I have read & understand the product I ordered is a subscription product
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7
Did you know we send out free
coffee and gifts
to our subscribers?
*
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I would still like to cancel
Get Rewards
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8
Did you know you have the option to
swap your subscription
?
*
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We have six single origin coffees and unique humanitarian/environmental projects backing each origin with more to come! 🥰
Try a different coffee
I would still like to cancel
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9
Did you know that through Wilderness Coffee you are actually erasing pollution? Check out our carbon reducing efforts
here
.
*
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I would still like to cancel
I would like to continue decreasing my impact on the planet
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10
Are you aware the corruption in the coffee industry? Our subscriptions also help humans. Check out our
video
about how you are also helping families fight extreme poverty.
*
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I would like to prevent slavery, child labor, & human trafficking in the coffee industry
I would still like to cancel
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11
If you ordered the 14 day sample trial 12 or more days ago, you have a shipment being roasted or in the mail. If there is an order coming to you or being roasted in the next 48 hours we are unable to cancel the shipping/roasting/processing of that shipment due to limited shelf life, perishable nature, & artisan small batch roasting technique. However, we can cancel it for next month’s subscription and all orders moving forward.
*
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I understand and would like to Cancel all future orders excluding my orders being roasted/processed/shipped
I'll Cancel Later
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12
What's the reason you are cancelling?
Forgot to cancel before I was billed
Coffee didn't taste fresh
Price too high
The mission doesn't appeal to me
Didn't sample before I was billed a second time
Bad Customer service
Other
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13
Would you be interested in a discount on your coffee subscription?
Full Price $1.13/cup. Your price
$0.75/cup
. We can get you down to
$0.65/cup (21% off full price).
Clicking yes will redirect you to a discount code
YES
NO
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14
Feedback
*
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This is the most important part of cancellation. Can you help us understand how we can balance our mission, pricing, cancellations, customer experience, etc. and give us a clue as to why you are cancelling?
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