• AGENT INTRODUCTION

    SURUS QUALITY STANDARD : TAKING OWNERSHIP, INVESTIGATE, EDUCATE
  • Agency Information

  • Format: (000) 000-0000.
  • Agency Profile

  • INBOUND CALLS:*
  • Bilingual assistance:*
  • IN OFFICE TEAM:*
  • VISION/GOALS:*
  • Surus Solutions Inc

    SURUS TAKES DAILY OWNERSHIP OF INTERNAL SERVICE ACTION ITEMS IN ECRM BOD, CASES AND SHARED FOLDERS.
  • Surus takes ownership of SERVICE action items.

    Surus alone begins and completes each service action item.

    Surus is the liaison connecting, coordinating, & communicating onbehalf of the agency and the client. 

  • Claims process:*
  • Once a task has been created for an email in shared folders:
  • OWNERSHIP, INVESTIGATE, EDUCATE

    The Surus Way
  • Should be Empty: