Remote SCORv2

[SCOR] Service Center Operations Report (Remote)

The SCOR report is used by Field Managers and Training & Standards to review compliance oversight and identifying training opportunities. It's important to remember to answer each question accurately and honestly. Our goal is to ensure all our centers are in full compliance with state regulations and provide our customers with the best experience possible.

Unlike an in person SCOR visit this will take less time but will also require some additional work:

Contractors and technicians will need to submit photos to you of various things in the service center. These include: Calibration Equipment, Inventory Storage, and Workstation Setup. Example photos can be found in the appropriate sections below.
SCOR administrators will need to review recently completed paperwork for each service center. 2 installs, 3 monitors, and 2 violation resets will need to be reviewed prior to submitting the SCOR. Client ID numbers and dates of service must be entered for each.

LifeSaferMonitechGuardian

ContractorCompany StoreMass Distributor/Franchisee

Position of SCOR Administrator:*

SCOR Administrator's Name:*

First NameLast Name

Service Center Name:*

Service Center Manager/Tech Interviewed:*

First and Last Name

Service Center Address:*

Street Address

City

State:*

Rows	Yes	No
Vehicle Checklist completed prior to installations
Installation Information Form completed and signed by technician and customer
Solder and Tamper Seals used on all wiring connections

Horns and Lights*

Rows	Yes	No	N/A
Horn and/or lights properly connected and function tested after install

Customer Instructions*

Rows	Yes	No
Center presents training video to the customer
Center supplies customer with corporate approved user guide

Paperwork Verification:

This section will require the SCOR administrator to randomly lookup recently serviced clients from the service center being evaluated.

At least 2 install appointment, 3 monitor appointments, and 2 violation reset appointments must be reviewed for accuracy. Client IDs and the appointment dates must be entered below.

Rows	Client ID:	Date of Service:
Install 1:
Install 2:
Monitor 1:
Monitor 2:
Monitor 3:
Violation Reset 1:
Violation Reset 2:

Paperwork Summary*

Rows	Yes	No
Install paperwork is completed correctly
Monitor paperwork completed successfully
Violation Reset paperwork completed successfully

Monitor*

Rows	Yes	No
Tech records correct mileage and checks for tampering
Tech does not monitor a vehicle without the vehicle present

Customer Files*

Rows	Yes	No	N/A
Customer files kept in a secure area

Certificates/Licenses*

Rows	Yes	No	N/A
Service center training certificates conspicuously displayed for all personnel
All Company & State required certifications/letters displayed
Up to Date fee schedules displayed

Inventory*

Rows	Yes	No
Center has knowledge of proper procedure to return equipment
Devices marked for repair/return are returned in a timely manner (no excess inventory)
Technician can gain access and properly use Inventory Scan tool

Inventory Verification Photo(s):*

Browse Files

A photo of where the devices are stored. Must include both new and return units. See the photo below as an example

Workstation*

Rows	Yes	No	N/A
Workstation setup is clean, organized, and consists of all necessary equipment (PC, alcohol simulator, power supply, etc..)

Workstation Verification Photo(s):*

Browse Files

A photo of where the devices are serviced. See the photo below as an example.

Signage*

Rows	Yes	No	N/A
Company approved external/internal marketing signage/labeling displayed

Calibration Equipment Verification Photo(s):*

Browse Files

Below are reference photos that must be taken of all wet bath and dry gas simulators on hand.

Enter any applicable notes:

Installation

Operations

Certifications

Equipment

Facilities

Calibration

Exit Comments