FINANCIAL POLICY:
Our office accepts Visa, Mastercard, Discover, and American Express. We also accept cash.
In addition, we also offer several 3rd party financing options for our clients via Care Credit and Scratchpay. We accept a variety of Care Credit plans based on the total transaction amount for your pet. Care Credit requires that payment only be made for services as they are rendered, we cannot charge services to your account in advance. Therefore, Care Credit cannot be used for PAW plan services. Additionally, use of Care Credit requires that the card be present every time and that two forms of identification are verified. We appreciate your understanding of our desire to protect your account/identity.
As financing options are offered, we cannot offer additional in-house payment plans for our services. Clients needing additional financial support are encouraged to apply for Care Credit with a co-signer.
Full payment is due at the time of service. This includes any charges/fees agreed to by my authorized proxy. In the case of a lengthy or complicated treatment, a deposit of 1/2 (half) of the anticipated charges will be due at the time of admission. Our team is happy to provide any client with a written treatment plan prior to services being rendered. Client will be responsible for a $5.00 monthly finance charge on accounts over 30 days and any collection and/or legal fees on accounts over 90 days. Your signature below indicates your agreement with these policies.
We also offer Pet Annual Wellness Plans that allow preventative care (which may include Spay/neuter or dental procedures)to be paid for in monthly installments to help make sure your pet's preventative needs are affordable and budget friendly.
For more information about PAW Plans, please visit
https://www.capefearanimalhospital.com/services/paw-plans
New Client Deposit Appointment Policy:
Due to the increasing numbers of missed or no show appointments, we regrettably feel it necessary to take the following measures:
New clients are required to pay a $25 deposit to schedule an appointment. The deposit will be applied to your pet's first visit. Clients who miss an appointment without 24-hour advance notice are considered a No Show and will be subject to a No Show Fee equal to the cost of the exam. If an appointment falls on a Monday or day after a holiday, a message left via voicemail or email will qualify as adequate notice.
Appointments not confirmed at least 24 hours in advance, will automatically be cancelled.
Clients that No Show for scheduled surgeries or dental procedures will be charged 10% of the low end of the estimate.
For patients with Acupuncture packages or Laser packages; if you do not notify us that you cannot make your appointment, a session will be deducted from your plan.
Clients that no show or cancel just before the appointment time without a credible reason, will be charged for the exam.
We will do our best to see late arrivals for appointments, but clients arriving 10 minutes or more late for an appointment will be seen as a “worked-in” appointment or rescheduled if necessary.
Clients that are repeat offenders will need to make a deposit of $25 to schedule an appointment.
We have not made this decision in haste. Due to our fully booked appointment schedule, we are turning away patients daily that need care. Failing to show for an appointment denies or delays the treatment of pets that need attention. This policy has been established in order to provide the highest level of veterinary care to all of our patients. By providing us notice of cancellation, we may be able to accommodate other patients with the appointment slot. We do understand that emergencies arise and that it may not be possible to give such a notice. Exceptions to the No-Show/Late Cancellation Policy will be determined hospital management.
Overnight Stays:
Cape Fear Animal Hospital does not have staff in the building overnight. Pets that need 24-hour observation/medical care will be referred to Points East Veterinary Emergency Hospital for overnight care. All pets, regardless if only using Boarding Services, are required to have an examination with one of Cape Fear Animal Hospital's Veterinarians at least annually.
Written Prescription Requests:
Cape Fear Animal Hospital's Online Pharmacy provides access to all medications carried at our facility in addition to most other veterinary medications, foods and over the counter products we recommend. By using our online store, you are insured that we receive accurate medical records and products are guaranteed. If you choose to use any pharmacy other than our in house pharmacy or online store, you may request a written prescription for a small fee to cover record keeping costs. Cape Fear Animal Hospital will not email, fax, call or mail any written prescriptions nor verify requests received from other pharmacies over the phone, emailed or faxed. Please allow 72 hours for all presciption requests.