2. GENERAL DATA PROTECTION REGULATION (GDPR)

  • GENERAL DATA PROTECTION REGULATION (GDPR)

  • YOUR PERSONAL INFORMATION - GENERAL DATA PROTECTION REGULATION (GDPR)

    GDPR (implemented by DPA2018 in the UK) brought in legal protection for personal information from May 2018. This tells you what personal information I hold and why, and what your rights are. Once you have read it please complete and sign the declaration at the bottom.

     

    Therapist's Name: Kerry Richards (Kerry Richards Holistic Therapies)

    Therapist's Contact Details

    Telephone No: 07740 346902

    Email Address: Contact@KerryRichards.com 

    Address: 31 Bryning Way, Buckshaw Village, CHORLEY, PR7 7DQ

    Data Controller Contact Details: As above

     

    The Purpose of processing Client Data

    In order to give professional holistic therapies treatments (including massage, reflexology, Dorn Method, the EMMETT Technique, and others listed on here: https://www.fht.org.uk/users/richards201388), I will need to gather and retain potentially sensitive information about your health.  I will only use this information for informing holistic therapies treatments and associated recommendations concerning aspects of health and wellbeing which I will offer you.  I take basic contact details and information via my Fresha booking system to allow me to contact you and handle bookings: https://www.fresha.com/kerry-s-holistic-therapies-t0c8v880  I use Mailerlite to send emails to my clients.

     

    Lawful Basis for holding and using Client information

    As a full member of the Federation of Holistic Therapists (FHT), I abide by the FHT Code of Conduct and Professional Practice.  As a full member of the Association of Reflexologists (AoR), I abide by the AoR Code of Practice and Ethics.   As a full member of the Complementary & Natural Healthcare Council (CNHC), I abide by the CNHC's Code of Conduct, Ethics and Performance.  The lawful bases under which I hold and use your information is: my legitimate interests, i.e. my requirement to retain the information in order to provide you with the best possible treatment options and advice.

    As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentitality as defined in the AoR Code of Practice and Ethics.

    For more information, see ICO Special Category Data guidance: https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/special-category-data/ 

     

    What information I hold and what I do with it

    In order to give professional treatments, I will need to ask for and keep information about your health. I will only use this for informing treatments and any advice I give as a result of your treatment. The information to be held is:

    • Your contact details
    • Medical history and other health-related information (which I will take from you at first consultation)
    • Treatment details and related notes (which I will take after each consultation)
    • Covid-19 Risk Assessment details (which you will provide on the morning of each treatment you have with me)

    I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.

     

    How Long I Retain Your Information for

    I will keep your information for the following periods:

    a) 'claims occuring' insurance (records to be kept for 10 years after last treatment)

    b) law regarding childrens' records (records to be kept until the child is 25; or if 17 when treated, then 26)

    c) CNHC requirements to retain information for 8 years

    d) Covid-19 Risk Assessment requirements to retain information for 7 years

     

    Your data will not be transferred outside the EU without your consent.

     

    The above stipulations by my professional associations/the law mean that I will need to keep your treatment information for the latest of (as is applicable to you):

    * 10 years after your last treatment (see a above)

    * Until your child is 25 (if you are pregnant during your treatment with me: see b above)

    * Until you are 25/26 if you are child at the time of your treatment with me (see b above)

     

    Protecting Your Personal Data

    I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.

    I will contact you using the contact preferences you give me in relation to:

    • Appointment times
    • Holistic therapies information or information related to your health    
    • Special offers and promotions (you may unsubscribe from this at any time)

     

    Your Rights

    GDPR gives you the following rights:

    • The right to be informed: To know how your information will be held and used (this notice).
    • The right of access: To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
    • The right to rectification: To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
    • The right to erasure (also called “the right to be forgotten”): For you to request your therapist to erase any information they hold about you
    • The right to restrict processing of personal data You have the right to request limits on how your therapist uses your personal information
    • The right to data portability: Under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
    • The right to object: To be able to tell your therapist you don't want them to use certain parts of your information, or only to use it for certain purposes.
    • Rights in relation to automated decision-making and profiling.
    • The right to lodge a complaint with the Information Commisioner's Office: To be able to complain to the ICO if you feel your details are noit correct, or if they are being stored when they don't have to be.

    Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ 

    If you wish to exercise any of these rights, please use the contact details given above.

    If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk 

     

    THERAPIST'S RIGHTS

    Please note:

    • If you don't agree to your therapist keeping records of information about you and your treatments, or if you don't allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.
    • Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.
    • Your therapist can move their records between their computers and IT systems without your permission, as long as your details are protected from being seen by others.

     

    DECLARATION

    I have seen this document and understand that you will hold and use my personal information, using it in order to provide me with the best possible treatment options and advice in line with the statements above.

     

    I have received a copy of this document.

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