7. Changes to this Service Agreement
If changes to the treatment or their delivery are required, the parties agree to discuss and review this Service Agreement. The parties agree that any changes to this Service Agreement will be in writing, signed, and dated by the parties.
8. Ending this Service Agreement
Should either party wish to end this Service Agreement they must give 1 months’ notice.
If either party seriously breaches this Service Agreement the requirement of notice will be waived.
9. Feedback, complaints, and disputes
If the participant wishes to give the provider feedback, the participant can talk to Melissa Duckmanton on 0438 500 251 or melissa@unitedminds.org.au
If the participant is not happy with the provision of therapy services and wishes to make a complaint, the participant can talk to Melissa Duckmanton on 0438 500 251 or melissa@unitedminds.org.au
If the participant is not satisfied or does not want to talk to this person, the participant can contact the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting ndis.gov.au for further information.
10. Goods and Services Tax (GST)
For the purposes of GST legislation, the Parties confirm that:
a supply of therapy services under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the National Disability Insurance Scheme Act 2013 (NDIS Act), in the participant’s NDIS plan currently in effect under section 37 of the NDIS Act;
the participant’s NDIS plan is expected to remain in effect during the period the therapy supports are provided; and
the service user will immediately notify the provider if the participant’s NDIS Plan is replaced by a new plan or the participant stops being a participant in the NDIS.