Elizabeth Lee Order Contract Logo

  • Part 1: Order Contract

  • This contract is made between Elizabeth Lee Bridal Boutique ("Elizabeth Lee") and the client listed below (“Client”), pertaining to the order and purchase of wedding, evening, and accessories as outlined below. 

    Please note: Additional measurement and customization sheets, as well as other documents, may be utilized to complete orders. 

     

     

  • Client's Profile

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  • Order Details

  • Terms and Conditions:

  • Payment:

    Elizabeth Lee requires payment in full upon ordering, unless explicitly approved by Elizabeth Lee in writing. Upon placement of the order, cancellations, refunds, returns or exchanges will NOT be permitted. Signing of this contract initiates the order.

    In the event a payment plan is authorized, payments not submitted by the due date will be subject to the following late payment actions:

    Payments overdue by fourteen (14) days with no communication/payment from Client will be considered a refusal to pay and Client’s order will be forfeited.
    All orders MUST be paid in full prior to any try-ons, in-person viewings, or pick-ups.

    Late Payments: 

    Monthly Payments not paid by due date will automatically incur a late fee of seventy-five dollars ($75), and fifteen dollars ($15) each day afterwards until paid.

    Twelve (12) Bi-Weekly Payments not paid by due date will automatically incur a late fee of thirty-five dollars ($35). 

    Non-Payment:

    In the event Client’s order is forfeited due to non-payment/refusal to pay, Client remains legally responsible for payment of the remaining balance. 

    In the event the remaining balance is not paid within forty-five (45) days after the due date, Elizabeth Lee reserves the right to send the remaining balance to collections.

    **Please note these are NOT automatic payments. Invoices will be scheduled and sent accordingly. 

     

  • Design Changes:  

    Pre-production:  

    While the gown is in pre-production minor custom changes will be allowed at the sole discretion and approval of the Head Designer. 

    Changes to the gown will incur additional fees as outlined below in Section 1.8.

     

    Production: 

    In the event changes can be made without remaking portions of the gown, changes will be allowed at the sole discretion and approval of the Head Designer and Client will be responsible for reasonable change fees reflecting the cost of the new materials and/or labor as outlined below in Section 1.8. 

    In the event the changes cannot be made without remaking portions of the gown, changes will be allowed at the sole discretion and approval of the Head Designer and Client will be responsible for reasonable change fees as outlined below in Section 1.8. Please be aware that any design change during this stage of production will affect the delivery date of your gown.

    In the event certain custom designs are not structurally sound or possible. Our designer could give design change recommendations. Client permits our design team to make changes for the optimum result of the dress.  

    In the event a fabric change is requested post-ordering, changes during this time will be allowed at the sole discretion of the Head Designer and a change fee will apply, depending on the fabric, changes requested.

     

    If the dress is in post-production, no changes will be permitted. If you want to completely redesign your dress, Elizabeth Lee Bridal will not refund previous payments, nor will they be applied to the new balance for a new gown. 

  • Paper Pattern + Lace Mapping 

    In the event the Client is to approve paper pattterns and or lace mapping, please note the first 2 are included in the design aspect of the dress/item.

    If there is a 3rd change, it will need to be approved by our Head Designer, Ms. Wendy, and there will be a fee associated with said change, TBD based upon what is being changed.

  • Specialty Fabrics and Dye Lots

    Specialty Fabrics:

    Please note use of fabrics such as Jacquards, Damask, Brocatelle and such that have varying designs will not have the ability to create an exact mirroring pattern due to the randomness design of the fabric. 

    Please note Dye Lots can be expected to have a slight change in the final shade due to creating in small batches. Every effort will be made to achieve the optimum color of the fabric choice.

  • Measurement Changes

    Measurement Delay:

    In the event Client seeks to purchase a gown, but delay measurement date, the requested measurement date must allow for six (6) to eight (8) months of production.

    In the event the requested measurement date does not allow for six (6) to eight (8) months of production, a rush fee as outlined below in Section 1.8 will apply.

    Re-Measurement and Updates:

    At any point during production Client’s request to be remeasured and update the wedding attire must be approved by the Head Designer and re-measurement fees as outlined in Section 1.8 will apply.

    In the event Client’s weight fluctuates by more than ten (10) pounds between the date of measurement and the requested re-measurement date, any changes to the design and/or remaking of the dress will be subject to the change fees set forth in the “Design Changes” section above.  

  • Production Updates & Status

    Custom Modifications:

    In the event Client is purchasing wedding attire with full custom modifications, Elizabeth Lee will provide a sketch and production photo updates as often as possible if approval from Client is needed.

    Sketches can take up to eight (8) weeks for completion. Upon approving a sketch if needed, please note that train length, exact lace placement, and some fine details cannot be depicted through sketching. 

    Sketch and Photo updates and approvals are crucial, and Client should respond as quickly as possible within 24 hours or less, so as not to slow down production. If Client has not responded within 48 hours, the decision is at the discretion of the head designer in order to move forward and prevent further production delays.

    If client is not purchasing a FULL Custom wedding attire and would like a sketch as an artistic rendition of their dress, it can be purchased for an additional fee of 100.00 to be paid at the time of ordering.

    Pausing Production:

    In the event Client has a need to pause production on the wedding attire, please contact Elizabeth Lee immediately to discuss the options available. 

    Please Note: A hold on production lasting more than thirty (30) days, will incur fees as outlined below in Section 1.8.

    Orders not resumed after sixty days (60) days, will be considered forfeited and will become the property of Elizabeth Lee.

    INDEFINITE PAUSES IN PRODUCTION ARE NOT PERMITTED.
    R    EFUNDS ARE NOT PERMITTED. 

  • Custom Fit Vs Perfect Fit

    Custom Fit:

    A Custom Made/Custom Fit gown at Elizabeth Lee means that we take a series of measurements such as the bust, waist, hips, and various length measurements and assemble the gown accordingly. This creates a significantly better fit than an average bridal gowns, which are simply made from size charts. 

    While we use Client’s exact measurements rather than measurements off a size chart, unless a gown is made on a client, it's not expected to fit the Client perfectly. 

    In the event the gown’s design includes a low back, taping should be anticipated. If Client has an allergy or sensitivity toward garment tapes, please be aware the dress might gape on the bust and will not be able to lay flush against the Client completely.

    It is also recommended for our Brides with a fuller bust to anticipate wearing a bra for more support. 

    Please note: Typically, even a Custom-Made dress will require minor alterations and Client is responsible for the cost of any alterations.  

    Gowns are ordered based on the measurements taken at the time of purchase and agreed upon by Client. 

    As outlined above in Section 1.3, Elizabeth Lee is not responsible for additional alterations costs due to weight fluctuations. 

     

    Perfect Fit:

    A gown that has a Perfect or Tailored fit is one that is made through a series of fittings that requires several appointments with the client during the production process.  The gown is pinned on the client and adjusted at each stage of production.  

    This process is extremely time consuming on the part of the client and is not something Elizabeth Lee currently offers as our Custom Fit delivers such a fantastic experience.

     

    Custom fit is different from a perfect fit. Unless the dress is made on the client, it's not expected to fit the client perfectly. Alterations is to be expected and the client is responsible for the cost of their alterations.

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  • Dress Length and Heel height

    Standard Length VS Custom Length

    At Elizabeth Lee, for the length of your dress, you can choose a standard length or a free custom length. 

    We recommend you choose the standard length for the following situations. 

    1. You want to wear xxx designer shoes. 

    2. You only want to wear converse or specific shoes. 

    3. You want to decide on your shoes later. 

    4. You want to wear no more than a 1 inch, 2 inch etc. 

    5. You brought your shoes to your appointment and want to wear the exact
        shoes for wedding day, your dress will be made in the standard length of
        our dress samples.

    That means it will be hollow to hem 60-62 inches. Hemming is to be expected in this case. Usually heming costs from $100-$700 depending on the design, and it is the responsibilities of the client.

    If you are flexible with your shoes, then you can choose the custom length for your dress. When you choose a heel height for the measurement of the dress, please know that you are agreeing to be flexible with the heel height of your wedding shoes. When you choose a 2 inch heel, that means you are ok with choosing shoes from 1 inch to 3 inch that will fit the length of the dress without weight fluctuation. Unless a dress is made on you, it is not possible to make it absolutely the length to match your shoes. 

    If you bring a heel height to your pickup that is different from the range of the dress you agreed to, you will be responsible for the cost of the hemming of the dress. If the heel you want to go with is higher than what was agreed on per our contract, we will not be responsible to lengthen the dress for you.

    If the shoes you decide to go with requires the dress to be remade, we will charge 50% of the dress cost to remake the dress for you. You are responsible for the cost of the remaking of the dress as you changed your mind regarding your shoes. 

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  • Alterations: 

    Weight fluctuations happen and it is normal. If you lose weight, you will need the dress to be taken in the bust, waist, and hips depending where your measurements have changed. If you changed your workout routine, even if your weight does not fluctuate, your inches will usually shift as you are gaining muscle. This will result in needing alterations. In general 3-5 pounds is the difference in a size. 

    If you are on weight loss medication, expecting weight loss surgery, or other medical procedures, you could inform our team to get information regarding sizing. 

    We do offer in house alterations and it will be an additional cost to your dress. Any necessary needs can be addressed when you come in for your pickup/fitting. 

    Please Note: A bustle is an alteration that is not provided during production. If you would like a train loop to be added to your dress, please note this is not a bustle. 

    Fine tuning and tapering alterations of the gown will likely be needed and are the sole responsibility of Client. ELIZABETH LEE IS NOT RESPONSIBLE FOR THE COST OF ANY ALTERATIONS.

  • Pickup:

    Elizabeth Lee will notify Client when their order has arrived. 

    Orders must be picked up within thirty (30) days after after the initial contact of Elizabeth Lee. On the thirty-first (31st) day after initial contact and not picked up a 25.00 holding fee will occur per week whether it is 1 day or 7. After 60 days, the gown, along with any accessories will be considered forfeited and thus become the property of Elizabeth Lee. 

    NO REFUNDS WILL BE PERMITTED FOR FAILURE OR REFUSAL TO PICK UP. 

  • Extra Fees:

     

    Rush Order Fees:

    In the event the requested completion date is earlier than the necessary six (6) to eight (8) month production timeline, then a rush fee of ten to twenty percent (10-20%) of the total cost of the order will be added. The fee amount will be at the discretion of the Head Designer that approves the rush order.

    Please note Elizabeth Lee must consider Client’s design, sourcing materials, production capabilities, holidays, and other variables.

    Gown Change Fees:

    Final charges incurred for the change(s) to the gown during any point of production will be at the discretion of the Head Designer and due upon the change approval by said Head Designer.

    Typical Gown Change Fees are as follows:

    Pre-production: Changes to the gown during this time will incur additional fees at the discretion of the Head Designer.

    Production: Changes made during this time that do not require remaking portions of the gown, typically range from two hundred fifty to one thousand five hundred dollars ($250-$1500), depending on the changes requested and at the discretion of the Head Designer. Changes made during this time that require remaking portions of the gown typically reach up to fifty percent (50%) of the cost of the gown depending on the changes requested and at the discretion of the Head Designer.

    Post-Production: No Changes will be permitted during this stage of production. 

    Fabric Change Fees:

    On average, fabric change fees will range from one hundred dollars to four thousand dollars ($100-$4,000), however, the final fabric change fee will be at the discretion of the Head Designer and due upon the change approval by the Head Designer.

    Remeasurement Fee:

    At any point during production the Client requests to be remeasured and update the wedding attire measurements, a remeasurement fee of up to one thousand dollars ($1000) may apply. 

    These fees will be in addition to any required alterations, which are Client’s responsibility as set forth in this Order Contract

    Production Pause Fees:

    At any point during production the Client requests production be paused, a minimum fee of five hundred dollars ($500) will be applied after the thirtieth (30th) day of pause and will be due prior to resuming production. 

    Shipping Fees:

    In the event it becomes necessary for Elizabeth Lee to ship the wedding attire, a shipping label with tracking and insurance will be provided at the cost of Client.

    Returned Payment Fees:

    A Return check payment will incur a fee of thirty-five dollars ($35.00) per check. 

    Any attempted credit card “charge-back” will result in additional fees to Client, at the discretion of Elizabeth Lee.

  • By signing below, the client agrees to the terms and conditions of Elizabeth Lee and understand that your decision is final, whereas refunds will not be permitted.

     

    Right of Refusal:
    Elizabeth Lee prioritizes the rights of all people to exist in an environment free from unprofessional treatment, harassment, or bullying of any kind. Elizabeth Lee expects all parties to conduct themselves in an appropriate manner by respecting the rights and feelings of others and by refraining from any behavior that might be harmful, both physically and mentally, to others. To that extent, Elizabeth Lee reserves the right to refuse service to any person, client or otherwise, for any reason or no reason at all, except for those reasons deemed illegal.

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