What if I am unhappy with services?
You have the right to say if you are unhappy when you think:
a. Care is too short or too long;
b. Care is not what you wanted;
c. We deny care, or you do not agree with your discharge;
d. You have to pay too much for care;
e. You were treated unfairly due to a physical problem, race, culture,
income, sex, sexual choices, or age.

If your complaint is directly involved with your services with ARC Manor:
First, try to work out the problem with your therapist.
If you can't work it out, ask to talk to the Treatment Supervisor.
If the Treatment Supervisor can not correct the problem, you may speak to the Executive Director of ARC Manor.
The Executive Director will discuss your concern and give you a written answer.
If you are not satisfied with the written outcome from the Executive Director of ARC Manor, please follow the steps listed below.

If your complaint is directly related to services provided by AICDAC
First, try to work out the problem with your case manager or recovery specialist.

If you can not, ask to talk to the Case Management Supervisor.

If you are still unhappy with AICDAC services at this point, you may,
1. Write down the problem and send it to the AICDAC Director (c/o Armstrong-Indiana-Clarion Drug and Alcohol Commission, P.O. Box 238, Shelocta, PA 15774). An SCA review board will study your case.
2. If you are not happy with this review, you may appeal
to an independent review panel. THIS IS THE FINAL
APPEAL.
* You have the right to see all reports about decisions
* You may use your case manager, recovery specialist, client
advocate, or an attorney to help you
* You will not be treated unfairly if you use these steps

Confidentiality of Appeal:
All confidentiality laws will be followed and your case will not be discussed without your okay. You will need to sign a release for all people on the review panel.
Signature indicates that this process has been explained to you, that you understand the process, and that a copy of this process has been offered to you.

 

Beacon/CCBHO Grievance:

COMPLAINT: a problem regarding a provider, coverage, the operation or management policy of Beacon Health Options/CCBHO that a member or advocate presents to Beacon Health Options/CCBHO. A provider may present a complaint on behalf of a member if written permission has been obtained from the member to do so.

GRIEVANCE: a request by a member or advocate to reconsider a decision concerning the medical necessity and appropriateness of a health care service. A provider may request a reconsideration on behalf of the member if written permission has been obtained from the member to do so.

The Armstrong-Indiana-Clarion Drug and Alcohol Commission, Inc. and ARC Manor have my permission to file a Complaint/Grievance on my behalf. I understand the AICDAC and/or ARC Manor will act as my advocate throughout this process.