Universal License 24 Hrs Courses: $250 per course / $35 Course Material
The 24-hours training course consists of: TLC RULES AND REGULATIONS, DMV RULES & VISION ZERO, DRIVER & PASSENGER RELATIONS, MAP READING, GEOGRAPHY, and ELECTRONIC TEST – Must pass the test with minimum score of 70. The test contains 80 multiple choice questions.
Wheelchair Accessible Vehicle Training Course $125 per course
The 3Hr WAV course consists of: Introductions to ADA law/ disability Sensitivity & Etiquette Training/ Video presentation / Physical demonstration and operation of a wheelchair utilizing taxi specific hardware on a training platform/ Practice - all students must pass boarding, securing a wheelchair with retractor belts, securing a passenger with safety belts and de-boarding a passenger.
Wheelchair- accessible vehicles are now a large and growing share of the taxi and FHV fleets. Except for the requirement that yellow and green taxi drivers take a refresher course to renew their license after their first year of licensure, drivers of yellow taxis and FHV's are only required to take a defensive driving course every three years to maintain their license. This means that after initial licensure, there is no official venue in which drivers learn about new TLC rules, new street design patterns, or have their skills refreshed on important functions. In a rapidly- changing environment, with a renewed focus on safety and accessibility, as detailed in the Vision Zero Action Plan and the Disability Accessibility Plan, long- time drivers may lack key information to continue to serve the public effectively. Thus these rules amend the rules governing driver education requirements to expand education requirements to FHV drivers, increase the population of drivers who must take accessibility training, and institute continuing education for taxi and FHV drivers.
Make-up and Rescheduling Policy
We realize that students may have emergency, so we do all we can to provide flexibility with the make-up process. There is NO REFUND Policy but students are allowed to reschedule a make-up class.
General Class Policies:
AA Driver Training Center reserves the right to dismiss any students for inappropriate or disruptive behavior without refund or course fee.
· Students must be on time and in full attendance for all pre-scheduled class. Late arrivals may have to wait until the first break admittance so as not to disturb the rest of the class. Missed class time will have to be made up by the student at a later date ad at possible additional expense.
· Students must be dressed appropriately for all pre-scheduled in-class training: No bare feet, clothing with offensive language, or any other dress that would disrupt the class or preclude the student from participating in all learning activities.
· Students are not allowed to eat or chew gum in the facility. Violation can lead to immediate ejection from the facility with no refund.
· 24 Hrs course and WAV course will occur rain or shine. If we must cancel a session due to inclement weather (e.g., sleet, snow, or ice), an emergency (such as an earthquake or natural disaster), we will immediately post the cancelation to our website, and recording on our main phone line. We will also send an email to all email address on file for affected students.
· Students are required to silence all electronic devices during all pre-scheduled training sessions. Repeated failure to do so may subject the student to dismissal from the training session without credit.
· Video, photograph, and voice recording is strictly prohibited. Violation can lead to immediate ejection from the facility with no refund.
· AA DTC reserves the right to video, photograph, or audio record your voice. You are transferring the rights of your image, likeness, and sound of your voice for DTC use.
Fees and Refunds Policy
AA Driver Training Center (AADTC) is entitled to charge fees for services provided to clients undertaking training and assessments that lead to an outcome generally recognized by the NYC Taxi & Limousine Commission. These charges are generally for items such as course materials, textbooks, client services, training, and assessment services. Customers are issued a formal quote clearly stating all fees associated with delivery of services requested. This policy outlines AADTC’s Fees and Refund Policy for:
· Client’s booking courses; and
· Individuals participating in courses
This policy also outlines referral requirements regarding short and structured courses booked by clients where a minimum numbers requirement is a condition of the course booking.
Courses: A “course” for the purposes of this policy is referring to courses that are provided through AA Driver Training Center.
Clients Booking Courses
· Clients (for example, not limited to online or walk-in) booking courses will be invoiced. A minimum of 2 business days notice (prior to planned commencement date) to reschedule a course booking/confirmation is required. For each course booked, the client will have 1 free reschedule opportunity within 6 months. Any reschedule after 1 time or exceed 6 months will cause a rescheduling fee $20 each.
· If cancellation occurs within the 2 days prior to commencement, a cancellation fee will apply that is 20% of the value of the course based on total value of invoice including but not limited to the course, books, and Exam fees.
· There is a 30 mins grace period for being late to the class, but client will need to make up all hours missing. Clients will not be allowed in the class for more than 1.5 hours late in any days of the course. Over 1.5 hours lateness will be considered as absent, and the client need to paid original full price to retake the course. ($85 for each day of 24 hours, $125 for WAV course, and $60 for DDC course)
· Any booked course or services cannot be transfer to other people besides the original client for any reason.
Referral Process
Referrals are generally required to be received 1 day prior to the planned commencement date; however same day referrals are allowed. References must be provided by the clients for referrals. References will receive a written confirmation via SMS or EMAIL when their referred client has signed up and paid for the course.
Refund Relating to Courses
No refund will be granted for an individual unless a medical certificate preventing participation in the course is produced. No pro-rata refunds are payable for partially completed courses. The school process is to re-book the client in to the next available/suitable course within 6 month of the original date of booking. When an individual is qualified for a refund based on a medical necessity, the cancellation fee (20% of the entire course package) will not be waived.
Schedule of Fees and Charges
The School Director is responsible for approving AADTC Schedule of Fees and Charges. As a minimum the schedule of fees and charges is to include:
· the total amount of all fees including course fees, administration fees, material fees, exam fees and any other charges for enrolling in a training program;
· any discounts, fee reductions or exemptions available for multiple enrollments, continuing clients, group bookings, etc;
· the fees and charges for additional services, including additional help options available to clients who are deemed not yet competent on completion of training;
· the Miscellaneous Charges;
· AADTC refund policy.
Giving Notice of Enrollment Cancellation
A Client who wishes to cancel the enrollment must give notice in writing via email or letter. DTC staffs that are approached with initial notice of cancellation are to ensure the client understands the rights with regards to the refunding of tuition fees. The client is also to be advised of suspending the enrollment and re-commencing in another scheduled training course.
Clients who give written notice to cancel their enrollment, and who are eligible for a refund are to be provided with a Refund Request Form. Clients, who may not be eligible but are requesting a refund, should also be provided with the Refund Request Form so the request can be properly considered by the Office Manager. Clients may request the form by contacting AA Driver Training Center on (718) 886-6249 or emailing info@dtadirect.com.
Refunds Relating to Individual Client who is Eligible for Refund
The following refund policy will apply:
· Clients who give notice to cancel their enrollment no less than 2 days prior to the commencement of a program will be entitled to an 80% refund of fees paid. The amount retained (20%) by AADTC is required to cover the costs of staff and resources which will have already been committed based on the client’s initial intention to undertake the training.
· Clients who cancel their enrollment after a training program has commenced, will not be entitled to a refund of fees.
*Discretion may be exercised by the Office Manager in all situations, if the client can demonstrate that extenuating circumstances or significant medical necessity led to their withdrawal. In most cases, the client should be offered a full credit toward the tuition fee if the circumstances require it. AADTC Company reserves the right of the final interpretation in all situations.
Where refunds are approved, the refund payment must be paid to the client within 15 days from the time the client gave written notice to cancel their enrollment. Tuition refunds are to be paid via AADTC Company check using the official name provided by the client on the Refund Request Form.
Our Guarantee to Clients
If for any reasons, AA Driver Training Center is unable to fulfill its service agreement with a client, AADDTC must issue a full refund for any services not provided. The basis for determining “services not provided” is to be based on the units of competency completed by the client and which can be issued in a statement of attainment at the time the service is terminated. The client affected by the situation is also to be advised of suspending the enrollment and re-commencing in another scheduled training course.
Miscellaneous Charges
AADTC will levy some miscellaneous charges for services. These may include:
· Re-issuing a certificate after it has been initially issued to a client;
· Replacing issued learning materials which the client has lost or damaged;
· Re-assessment services;
· Photocopy fee
These miscellaneous charges are to be clearly specified in AADTC schedule of Fees and Charges. All miscellaneous
charges are to be based on a cost recovery basis and are not intended to be a source of profit. Evidence of replacement costs will accompany the invoice for such plus a 20% administration fee.
Client Complaints
Clients who are unhappy with AADTC arrangements for the collection and refunding of tuition fees are entitled to lodge a complaint. This should occur in accordance with AADTC complaints policy and procedure.
By signing below, you acknowledge receipt of the policies as listed above. You further acknowledge that you have read understand, and accept each policy in its entirety.
By signing below, you acknowledge receipt of the policies as listed above. You further acknowledge that you have read, understand, and accept each policy in its entirety.