INSTRUCTIONS:                                                                   PLEASE READ!

Use the Vendor Contact List to find the e-mail address of the vendor you are notifying of the discrepancy(ies). You can find it on the LinkTree Here.

This form is for reporting discrepancies during the receiving process. If the vendor claims on their packing list that they shipped item(s) but your store did not receive it (at all or in the quantity shown on the packing list), if you received an item that was NOT on the packing list, or if you items are delivered that were not ordered, use this form to let the vendor know. 

 

 THIS FORM IS TO BE SUBMITTED TO INFORM VENDOR OF ANY ITEM DISCREPANCIES LISTED ABOVE.

 

The packing list from the vendor will not always match the PO in the system. When the packing list VS. what was actually physically received does not match (you received less than/more than what the vendor claims was sent), that is when you must submit this form.

 

Q: What if we receive damaged items?

A: Receive them in like normal, then process as a defect by submitting a Credit Request for Defects JotForm immediately. Use PIP to remove the item from inventory under the applicable Shrink Type. This process is followed in accordance to Credit Allowance Policies located on the Defect Vendor Contact List.

If you have any questions or concerns, please direct them to your District Manager or Operations Specialist.

Q: What if we receive more than we ordered?

A: Set the overage aside and submit this jotform. Then wait for a response from Purchasing on whether to receive the items into inventory or prepare them to ship back to vendor. Do not label overages/items not ordered until instructed to keep them. 

 

Q: What if we receive items not on the PO at all? 

A: This is considered a discrepancy. Set the items aside, fill out this jotform and wait for a reponse from Purchasing on how to move forward with the items.