Please read the following before filling out the warranty form:
- Our Warranty Policy includes a two-year warranty on all parts of either XERO system, not including the RO membrane.
- We won’t cover damage caused by dropping, tipping over or breakage in transit.
- The warranty will only cover defective parts due to normal wear and tear which is something we will determine when you send us pictures.
- Rusted parts caused by chemicals are also not included in the warranty.
- You must be the ORIGINAL owner of the pole and your information must match the original order placed with us.
- We can NOT cover the shipping cost on any warranty items shipped to outside of the USA. If you are located outside of the United States, we can cover the parts and send them to you but you must pay for the shipping cost prior to us sending them out.
- Also, please note that the warranty is non-transferable.