TERMS AND CONDITIONS
Please be aware that although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.
CarmieCakes Bakery will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will CarmieCakes Bakery provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above.
Although we make every attempt to provide an exact design and to match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting. In the event that a major variation needs to be made, CarmieCakes Bakery will communicate this to the customer and seek re-design approval.
Care and Handling
We are not responsible for any damage to the cake after pick-up or after setup is complete. The client is responsible for providing an appropriate and secure table and environment for the cake(s). Cakes must be transported on a flat surface (ie..do not place cakes in vehicle's seat, prevent people from holding the cake as this could result leaning of the cake). Cakes must be refridgerated within one hour after pick up. Cakes should not be removed from refridgeration prior to one hour from the event. Cakes are heavy and require a sturdy table, and once removed from refridgeration, needs optimal room temperature of 75 degrees or below.
If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of CarmieCakes Bakery.
In the case of fresh flower usage on the cake, the responsibility of the flower safety and safe food practices will rest with the florist and not with CarmieCakes Bakery. The person placing this order should obtain a notice of plant safety, in question, from the florist.
CarmieCakes Bakery is not responsible for any damage to the cake caused by the placement of flowers by another party or other items on the cake.
Deposits, Payments, Cancellations
A deposit of 50% and a signature is required to consider this an order and contract for services to be rendered. The remaining balance is due 3 business days prior to the delivery date, or at pick up if picking up in store. Any changes to this order must be made no later than ten (10) business days prior to delivery/pick up. Any changes requested after the signing of this contract cannot be guaranteed and may be subject to additional charges.
All deposits are non-refundable. There will be no credit given for orders cancelled inside of 7 business days. For cancellations with more than 7 business days’ notice, credit may be given for a future order, less the fair market value of items that cannot be re-used. This offer is subject to the date being available.
If full payment is not received by the due date, the order may be cancelled. No refund of your deposit will be issued.
The delivery time will be confirmed two (2) business days before your event date. Cakes maybe setup 1-3 hours before your event. For outdoor events, we try to setup as close to the event time as possible, which may limit design options.
The Client must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products. In the case of an unavoidable occurrence, a car accident, poor road conditions, or dropping of cake during delivery — CarmieCakes Bakery cannot be held liable for more than the price of the cake described in this order.
If the client or client representative is not available to receive the delivery. A re-delivery fee will be required at the time of receipt of goods and services.
Photographs and Marketing
We respect the privacy of all our clients. We will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. We do however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.
Resolution of Disputes.
All claims, disputes, and other matters in question arising out of or relating to this Agreement, or the breach of this Agreement (in any event, a “Dispute”) shall first be submitted to non-binding mediation in accordance with the Commercial Arbitration Rules and Mediation Procedures of the American Arbitration Association. Unless agreed upon by the parties, the mediator shall be selected by the Alternative Dispute Resolution Section of the Fairfax County Bar Association. The mediator may offer such guidance as the mediator deems appropriate to facilitate the resolution of the Dispute.