Unanticipated events happen occasionally and I will do my best to accommodate your situation. To be effective and fair to all clients, however, the following general policies will be enforced:
Cancellation & Rescheduling Policy:
If you need to cancel or reschedule an appointment please call or text (my cell phone number will be in the text and email confirmation/reminder). It is acceptable to cancel your appointment by leaving a voicemail. It is not acceptable to cancel via social media message, as this is an unreliable method. 48 hours advance notice is required when canceling/rescheduling an appointment. This allows the opportunity for someone else to schedule an appointment in your appointment spot. If you are unable to give 48 hours advance notice, you will be charged "half the fee" for your scheduled appointment. If you are canceling within 24 hours of your appointment, you will be charged for the "total fee" for the scheduled appointment. This amount must be paid prior to rescheduling your appointment.
In the event that you either forget or consciously choose to forgo an appointment (without 48 hours advance notice), it will be considered a “no show.” You will be charged the "total fee" for the missed appointment. This amount must be paid prior to rescheduling your appointment.
Please understand that if you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending on how late you arrive, the therapist will determine whether or not there is enough time remaining to begin the treatment. Regardless of the length of the treatment actually given, you will be responsible for payment for the full session.
Online Booking: (Currently Not Available)
When Booking Online you will be asked for a credit card to reserve your appointment spot. This will also be requested (via email from Square) when I book appointments for you manually. You will not be charged until you are seen. If you no-show or cancel your appointment (less than 48 hours) you will be charged a fee (see above). This will be taken from the card on file that you provided upon booking or this will need to be paid via an invoice that will be emailed directly to you before you are able to re-book.
All payments are due at time of service unless other arrangements have been made in advance.
Please understand that sexual energy or activity of any kind before, during or after the massage session will not be tolerated. Inappropriate behavior of any kind, as determined by the therapist will result in immediate termination of the session, and you will be responsible for payment for the full session. Please be aware that any inappropriate behavior will be documented and authorities will be notified.