Service Policies
Kul Wheels staff reserve the right to refuse service to any person or any bicycle or bicycle component at their discretion.
CURRENT TURNAROUND 3-5 BUSINESS DAYS! Kul Wheels operates on a first come first serve basis for all repair work unless priority scheduling is noted. You will be contacted via phone and/or email regarding any estimates and when your bike is ready for pick up.
Kul Wheels services traditional bikes and Class 1, 2 & 3 e-bikes. Kul Wheels does not service Out of Class e-bikes (any bike that goes over 28 mph) or e-bikes that do not have quick connect/multi-pin cabling.
Diagnostic fees must be pre-paid and are non-refundable. Payment is due at time of pick-up for all other services.
Special order parts must be paid for in full before order is placed. Kul Wheels has no control over shipping delays and/or failures in delivery.
Labor or parts costs not covered under a manufacturer's warranty will be charged to the customer.
Kul Wheels wiil NOT service bicycles that are deemed unsafe to ride unless we are bring the bike back to a safe standard.
Due to limited floor space, all bikes must be picked up within 7 days of notification or will be subject to a $10 per day storage fee. Bikes may NOT be left in the shop while a customer is ordering a part. Any bike that is left for more than 30 days after service or diagnostic completion is considered abandoned and becomes the property of Kul Wheels and will be donated or sold to cover the cost of repairs/parts.
Kul Wheels guarantees labor for 30 days after service is complete for traditional as well as electric bike brands that we carry and/or we are authorized as a service center. Kul Wheels does NOT guarantee service on any other brands including Walmart, Costco, Amazon or any other D2C online brands.
Bikes requiring service that takes more than 15 minutes, must be dropped off. Customers cannot wait in the shop for any service taking longer than 15 minutes.
Unless requested at drop off, only usable & safe to use replaced items/parts will be returned to the customer. Worn-out, damaged or otherwise unusable parts will be disposed of.
When picking up a serviced bike, customer is responsible for checking/riding bike to confirm service is done as requested and will sign form stating that work is satisfactory.
Tipping is never expected, but it is always appreciated!
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