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  • Pledge to Confidentiality

  • One of the most harmful things that can happen in a healthcare organization is the misuse of confidential information. We want to make sure that you understand that we take confidentiality very seriously. Please review the information below and sign where indicated to acknowledge your agreement and understanding of the following:

    As an employee, provider, vendor or volunteer of Reid Health, I understand that I will have access to very sensitive and confidential information about patients, employees or medical staff members as well as Reid Health’s business in general. I understand the vital importance of maintaining all such information, and any and all related discussions, in strict confidence. I understand the obligation to maintain our patients’ rights to privacy and confidentiality in all matters related to the patient’s personal life, medical care and patient care services.

  • Reid Health Key Service Behavior Employee Agreement

    I agree to create exceptional customer experiences by demonstrating the following key service behaviors with every customer…………every time.
  • Communicate with Compassion and Clarity

    • Utilizes AIDET
      • Acknowledge, Introduce, Duration, Explain, Thank
    • Practice Active Listening Skills
    • Express key words at key times
    • Manage up while communicating next steps
  • Exceeds Customer Expectations

    • Takes action in the “No Pass Zone”
    • Responds to customer concerns with HEAR
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