Rush Order Account Setup

WELCOME TO YOUR RUSH ORDER SETUP

Please fill in the appropriate information below and let us know if you have any questions. Please note required fields are denoted with "*". All required fields must be completed before moving on to the next section. Optional fields can be revisited and filled in later. You can save your progress at the bottom of each page and come back later to complete your setup.
Part I: General Information
Please note required fields are denoted with "*". All required fields must be completed before moving on to the next section. Optional fields can be revisited and filled in later.
Your Name*

First NameLast Name
Company Name*
Billing / Mailing Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip CodeCountry
Website*
US Federal Tax ID #
Canada Business #
Other Tax #s or IDs
When do you expect to have inventory in a Rush Order warehouse?*

MonthDayYear
Date
Please describe how the inventory will arrive at Rush Order. Examples: Floor loaded sea container, palletized air freight, small parcels, etc. Leave blank for now if you do not know the answer.
When do you expect Rush Order to begin shipping live orders to customers?*

MonthDayYear
Date
Main Contact During Setup*

First NameLast Name
Title*
Phone Number*

Area CodePhone Number
E-mail*
Main Contact Ongoing After Setup*

Same as AboveCreate New
Main Contact Ongoing After Setup*

First NameLast Name
Title*
Phone Number*

Area CodePhone Number
E-mail*
example@example.com
Additional Contact

First NameLast Name
Title
Role
Phone Number

Area CodePhone Number
E-mail
example@example.com
Additional Contact

First NameLast Name
Title
Role
Phone Number

Area CodePhone Number
E-mail
example@example.com
Additional Contact

First NameLast Name
Title
Role
Phone Number

Area CodePhone Number
E-mail
example@example.com

Part IV: Customer Experience Configuration
You indicated you are not selling directly to consumers at this time. Below is a list of Rush Order Customer Experience solutions for future reference. We may still be able to leverage some of these features and software automations to service your customers. Your Project Manager will discuss further with you, if relevant.
Please briefly describe the customer experience you would like to create. For example, would you like to create an experience similar to a brand like American Express? Or, is lowering customer support costs the ultimate goal?
Which of the following solutions would you like to explore further? We will arrange an exploratory meeting with Rush Order's Director of Customer Experience to explain the trade offs in service levels versus cost. We will then begin customizing solutions that enable the customer experience you are hoping to create, at the right price.

Telephone supportEmail supportWebsite knowledge base (FAQs) integrated with phone, email and/or chat scriptsLive Chat supportSMS / Text supportProactive automation and self service software tools*I am not sure, but I want to talk to Rush Order to learn more
* Examples of automation and self service tools include:
- Transit Dashboard: Proactive email or SMS outreach to consumers whose shipments are stuck in transit.
- Route Integration: Consumer funded protection against damage, loss or theft in transit, including porch theft.
- Returnly Integration: Easy self service returns. Great solution for apparel, housewares, and similar shopping experiences. Not always a fit for high-tech products.
- Customer Satisfaction Scoring: Rush Order strongly recommends this solution. Upon solving a customer ticket, the system will automatically ask the customer to give us a score based on their experience with your brand, and ask for comments.
- Delighted Integration: Automated Net Promoter Score (NPS) management and instant follow-up with detractors to improve their experience with your brand.
- "Bump-Bump-Close" Workflow: If more information is required from a customer, our tools can automatically follow up and remind the customer who is slow to respond. Customers will know you care and appreciate the follow-up when they miss an email from you or forget to respond. Eventually, with no response at all, our systems will automatically close the ticket and stop any further outreach.

Part VI: End to End Testing
Have you entered test orders for Rush Order to physically ship?

Yes, completeNo, this still needs to be done (Please update to "Yes, complete" once done)
Terrific! How many test orders were shipped?
IMPORTANT, PLEASE NOTE: End to end testing is required before live orders can be shipped to customers.
How did the testing go? Were the shipments a success? Any issues?
Did the Rush Order team give you a demo of your new web dashboard and were you able to see the status of your test orders and resulting changes to inventory levels?

YesNo

	Value	Specify Unit of Measure (units, kgs, cms, lbs, in, etc.)
Packaged Unit Weight
Packaged Unit Dimensions
Master Carton Unit Quantity
Master Carton Weight
Master Carton Dimensions

	Value	Specify Unit of Measure (units, kgs, cms, lbs, in, etc.)
Packaged Unit Weight
Packaged Unit Dimensions
Master Carton Unit Quantity
Master Carton Weight
Master Carton Dimensions

	Value	Specify Unit of Measure (units, kgs, cms, lbs, in, etc.)
Packaged Unit Weight
Packaged Unit Dimensions
Master Carton Unit Quantity
Master Carton Weight
Master Carton Dimensions

	Value	Specify Unit of Measure (units, kgs, cms, lbs, in, etc.)
Packaged Unit Weight
Packaged Unit Dimensions
Master Carton Unit Quantity
Master Carton Weight
Master Carton Dimensions

	Value	Specify Unit of Measure (units, kgs, cms, lbs, in, etc.)
Packaged Unit Weight
Packaged Unit Dimensions
Master Carton Unit Quantity
Master Carton Weight
Master Carton Dimensions

WELCOME TO YOUR RUSH ORDER SETUP

Part I: General Information

Part II: Defining Initial Scope & Strategy

Part III: Product Setup

OK, Let's Setup Your First Product!!!

Let's setup your second product

Enter Your Third Product Below. You're Doing Great!

Hang In There! Enter Your Fourth Product Below

You Made It! Enter Your Final Product (for now)

Part IV: Customer Experience Configuration

Part V: Reverse Logistics

Part VI: End to End Testing

Part VII: Setup Never Ends