Support
Please fill out the form below and a representative will get in contact with you as soon as possible
Name
*
First Name
Last Name
Email
*
example@example.com
Phone Number
*
-
Area Code
Phone Number
Organization & Location
*
Please choose the support type that best matches your needs.
*
Adjustments to virtual family visit calendar
Cloud recording request
Need the username and password for my dedicated virtual meeting room
How do I claim host?
How do I record my meeting?
How do I lock or enable waiting room?
Can you send me the participant list from my meeting?
Other
Date of meeting
-
Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
What device are/were you using?
My Computer
My Tablet
My Smartphone
An EasyConnect HD Room System
What virtual or cloud meeting room was the meeting held in?
ie Cloud Room #1
What virtual meeting room will you be using?
What is the name of your dedicated virtual meeting room?
As shown on the portal
Please describe your issue
To help us provide you with the best experience, please provide details regarding the issue you are experiencing.
Please enter the needed availability changes here
Example: (Please change our availability on Monday-Friday to 10am-4pm, excluding lunch from 12-1. Weekends can remain the same.)
Indicate day of the week, start time, end time and exclusions (lunch from 12-1)
Submit
Should be Empty: