Policy Any individual who feels that they have discriminated against, threatened, treated unfairly, believe their rights have been violated, or are dissatisfied with services may use the following grievance procedure. Procedure All responses of action(s) taken to resolve the complaint will be documented and a copy provided to the Support Coordinator, the individual or the person filing complaint, and a copy will be placed in the individual’s file. Any individual, who has a grievance with a Central Care Services employee, will first discuss it with that employee. If the grievance is settled to the mutual satisfaction of the individual or the person making the complaint, then the matter will be considered resolved If the individual is not satisfied with the results of the discussion with the Central Care Services employee, he/she must submit the grievance in writing to a Central Care Services supervisor within 48 hours after discussion with the employee.
If the individual is not satisfied with the resolution of the grievance by the supervisor, the individual may appeal to the Director in writing or an alternative format within 48 hours of resolution notice from the supervisor.
If the individual is not satisfied with the resolution of the Director, the individual may appeal the decision by contacting the Advocacy Center for Person with Disabilities, Inc. at 2671 Executive Center Circle West, Suite # 100, Tallahassee, Florida 32301. The Phone number is (850) 488-9071 Toll free 1-800-342-0823.
Individuals, family guardian, and Support Coordinator will be given a copy of Central Care Services Inc. grievance policy along with a copy of the grievance log.
The grievance log will include the name of person making complaint, and the date the complaint was received, and their relationship to individual.
There must also be a clear description of the complaint being made, and the date of final disposition of the complaint.
All individuals and parents/guardians will be asked to sign the grievance policy within 30 days of receipt of service and annually thereafter.