EReklamo: DTI Online Consumer Complaint Form

Under Republic Act No. 7394 otherwise known as the Consumer Act of the Philippines, it is the policy of the State to protect the interests of the consumer, promote his general welfare and to establish standards of conduct for business and industry. Accordingly, Article 159 of the Consumer Act and Sections 2 and 18 of Executive Order No. 913, mandates DTI to protect the rights of consumers by providing a fair, timely, and professional response to complaints for violations of R.A. 7394 and other Trade and Industry/Fair Trade Laws.

Information on Party Complaining

Mga Impormasyon Patungkol sa Nagrereklamo
Full Name (Last Name, First Name, Middle Initial)*
Complainant's Proof of Identification*

Browse Files
Mag-upload ng larawan ng anumang patunay ng pagkakilanlan Cancelof
Address (Block/Lot/House No., Subd./Barangay, City/Municipality*
Contact Number*
Please enter a valid phone number.Format: 0900-000-0000.
Email
example@example.com
Social Classification
Information on Party Complained of

Mga Impormasyon Patungkol sa Inirereklamo
Name of Party Complained Of*
Address*
Owner/Manager
Contact Number
Email Address

Narration of Facts.
RepairReplaceRefundOthers
YesNo
If Yes, When? Please provide details.
YesNo
If Yes, Where and When? Pls. provide details
1.I hereby certify that the foregoingstatements are true and correct to the best of my personalknowledge and/or based on authentic documents/records in my possession. 2. The complaint shall be deemed withdrawn withoutprejudice to the refiling of the same if the undersignedor his/her duly authorized representative fails to appear withoutgood cause on the scheduleddate and time of mediationdespite due notice. 3.DTI may cause the endorsement of this complaintto other governmentagencies or decline to take cognizance thereof for lack of jurisdiction over any of the parties or of the nature/subject matter of the complaint or when the complaint is filed beyond the prescriptive period and such other groundsallowed by law. 4.This Office will collect your personal information such as name, address, contact number, email, etc. The information will be sharedwith the establishment/s being complained of and other government agencies for their appropriate action and possibleresolution of your concern. The DTI is committed to ensuring the privacy and security of all data collected, consistent with the Data Privacy Act of 2012, until the resolution of your concern.Data collected will be used for purposesof our Consumer Complaints Handling Mechanism and in the performance of our mandate. For any concerns on the use of your data, you may contact the Lead Data Protection Officer of the DTI throughdpo@dti.gov.ph.*

Agree
Should be Empty:

Information on Party Complaining

Information on Party Complained of

Nature of Complaint