Client information is confidential and written authorisation is required to release any information.
We do NOT double book appointments
Please reschedule session if more than 15 minutes late
24 hour cancellation notice is required
Full payment /balance is taken at your appointment.
Please turn your mobile phone to silent/off during your therapy session.
Your therapist will advise appropriate (if any) items of clothing to remove at the start of your appointment.
You will be draped in towels to preserve your modesty and at no time be exposed
You will have a phone/video consultation with your therapist, prior to appointment to discuss the session
At the present time, the therapist will wear PPE consisting of clear visor, disposable gloves and face mask
All linen used (including therapist uniform) is changed after each client and laundered at high temperature daily.
You may end the session at any time for any reason
Inappropriate behaviour will NOT be tolerated and will be reported.
I understand that therapeutic massage therapists do not diagnose illness, disease, any physical or mental disorder, nor do they prescribe medical treatment or pharmaceuticals.
I understand that my therapist may refer me to another relevant health professional; with my consent, if deemed necessary
I acknowledge that any complementary therapy is not a substitute for medical examination or diagnosis, and it is recommended that a doctor be seen for that service.
It is my choice to receive therapeutic massage/reflexology as a form of therapy.
I understand that treatment given is designed to address the care and prevention of myofascial/muscular pain and dysfunction.
I also understand that at any time I feel pain or discomfort during the session, I will immediately inform my massage therapist so they adjust/stop treatment.
I have stated my relevant medical conditions, and will update the massage therapist of any changes in my health status.
I understand that my failure to do so may be detrimental to my health and/physical well being and I hold harmless Chamomile Health and my massage therapist from any liability whatsoever arising from failure on my part.
By my electronic signature below, I agree to the massage policy (T's & C's) and client agreement above.