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Warranty Exchange or Refund Request
Please submit requests through this form.
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1
How can we help you?
Warranty Exchange
Return for Refund
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2
Did you make your purchase within the last 30 days?
Please note that a refund request must be made within 30 days of receipt.
YES
NO
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3
Did you purchase your device from www.nixsensor.com?
Please note that Nix Sensor only provides refunds for items purchased on our website. If you purchased from a retail location, Amazon, eBay or other reseller please submit a refund request to the original retailer.
YES
NO
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4
Please describe your reason for return:
Does not suit my workflow needs
Purchased the wrong product
Found a better price
Shipping took too long
Accuracy issues
Device won't charge
Won't connect to app
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5
Did you make your purchase within the last year?
Please note that a warranty exchange request must be made within 1 year of purchase.
YES
NO
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6
Please describe the issue with your device:
Battery - my device isn't charging
Bluetooth - I can't connect
Item is damaged
Accuracy Issues
QC failing verification
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7
Have you visited the troubleshooting resources at
https://www.nixsensor.com/contact-and-support/?
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NO
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8
Please provide your personal contact information:
*
This field is required.
Full Name
Email - example@example.com
Phone Number
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9
Please provide your order information:
Retailer
Invoice Number
Invoice Date
Mini Color Sensor
Nix Mini 2 Color Sensor
Nix Pro Color Sensor
Nix Pro 2 Color Sensor
Nix QC Color Sensor
Nix Spectro 2.0
Other
Mini Color Sensor
Nix Mini 2 Color Sensor
Nix Pro Color Sensor
Nix Pro 2 Color Sensor
Nix QC Color Sensor
Nix Spectro 2.0
Other
Device Name (you will find the device name on the sticker and the accessory box)
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10
Please provide a copy of your invoice or other proof of purchase
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Max. file size
: 10.6MB
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11
Please upload a photo of the top of your device
This information will be used to assess any damage to your device.
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Select files to upload
Max. file size
: 10.6MB
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Please upload a photo of the bottom of your device
This information will be used to assess any damage to your device.
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Select files to upload
Max. file size
: 10.6MB
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13
Please provide your shipping address for the replacement unit:
Street Address
Street Address Line 2
City
Province / State
Postal Code / Zip Code
Country
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14
Additional details
Please provide any additional information that may be useful for your claim.
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15
Please verify that you are human
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This field is required.
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