Submit a bug, feature, paint library request, or comment

1
How can we help you?* This field is required.
Warranty Exchange
Return for Refund
2
Did you make your purchase within the last 90 days?* This field is required.Please note that a refund request must be made within 90 days of receipt.
YESNO
3
Did you purchase your device from www.nixsensor.com?* This field is required.Please note that Nix Sensor only provides refunds for items purchased on our website. If you purchased from a retail location, Amazon, eBay or other reseller please submit a refund request to the original retailer.
YESNO
4
Please describe your reason for return:* This field is required.
Does not suit my workflow needs
Purchased the wrong product
Found a better price
Shipping took too long
Accuracy issues
Device won't charge
Won't connect to app
Other
5
Did you make your purchase within the last year?* This field is required.Please note that a warranty exchange request must be made within 1 year of purchase.
YESNO
6
Did you purchase your device from www.nixsensor.com?* This field is required.Please note that Nix Sensor only provides refunds for items purchased on our website. If you purchased from a retail location, Amazon, eBay or other reseller please submit a refund request to the original retailer.
YESNO
7
Have you visited the troubleshooting resources at https://www.nixsensor.com/contact-and-support/?* This field is required.
YESNO
8
Please describe the issue with your device:* This field is required.
Battery - my device isn't charging
Bluetooth - I can't connect
Item is damaged
Accuracy Issues
QC/Spectro failing verification
Other
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Please provide your personal contact information:* This field is required.
Full Name
Email - example@example.com
Phone Number
10
Please provide your order information:* This field is required.
Retailer
Invoice Number
Invoice Date
Please Select
Please Select
Nix Mini 1
Nix Mini 2
Nix Mini 3
Nix Pro
Nix Pro 2
Nix QC
Nix Spectro L
Nix Spectro 2
Other
Device Name (you will find the device name on the sticker and the accessory box)
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Please provide the Serial Number of your Device* This field is required.To do so: 1) Access the Nix Toolkit App on iOS or Android 2) Plug the Nix device in question into USB power 3) Connect to the device in the Nix Toolkit App 4) In the top right hand corner of the home screen of the Nix Toolkit App is a diamond icon, touch that to open the device settings The Serial Number will be displayed at the bottom of this screen.
Device Serial Number
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Please provide a copy of your invoice or other proof of purchase* This field is required.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Cancelof
13
Please upload a photo of the top of your device* This field is required.This information will be used to assess any damage to your device.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Cancelof
14
Please provide your shipping address for the replacement unit:* This field is required.
Street Address
Street Address Line 2
City
Province / State
Postal Code / Zip Code
Country
15
Additional detailsPlease provide any additional information that may be useful for your claim.
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Please verify that you are human* This field is required.
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