Submit a bug, feature, paint library request, or comment

1
How can we help you?* This field is required.
Warranty Exchange
Return for Refund
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Did you make your purchase within the last 30 days?* This field is required.Please note that a refund request must be made within 30 days of receipt.
YESNO
3
Did you purchase your device from www.nixsensor.com?* This field is required.Please note that Nix Sensor only provides refunds for items purchased on our website. If you purchased from a retail location, Amazon, eBay or other reseller please submit a refund request to the original retailer.
YESNO
4
Please describe your reason for return:* This field is required.
Does not suit my workflow needs
Purchased the wrong product
Found a better price
Shipping took too long
Accuracy issues
Device won't charge
Won't connect to app
Other
5
Did you make your purchase within the last year?* This field is required.Please note that a warranty exchange request must be made within 1 year of purchase.
YESNO
6
Did you purchase your device from www.nixsensor.com?* This field is required.Please note that Nix Sensor only provides refunds for items purchased on our website. If you purchased from a retail location, Amazon, eBay or other reseller please submit a refund request to the original retailer.
YESNO
7
Have you visited the troubleshooting resources at https://www.nixsensor.com/contact-and-support/?* This field is required.
YESNO
8
Please describe the issue with your device:* This field is required.
Battery - my device isn't charging
Bluetooth - I can't connect
Item is damaged
Accuracy Issues
QC/Spectro failing verification
Other
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Please provide your personal contact information:* This field is required.
Full Name
Email - example@example.com
Phone Number
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Please provide your order information:* This field is required.
Retailer
Invoice Number
Invoice Date
Mini Color Sensor
Nix Mini 2 Color Sensor
Nix Pro Color Sensor
Nix Pro 2 Color Sensor
Nix QC Color Sensor
Nix Spectro 2.0
Other
Device Name (you will find the device name on the sticker and the accessory box)
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Please provide a copy of your invoice or other proof of purchase* This field is required.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Cancelof
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Please upload a photo of the top of your device* This field is required.This information will be used to assess any damage to your device.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Cancelof
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Please provide your shipping address for the replacement unit:* This field is required.
Street Address
Street Address Line 2
City
Province / State
Postal Code / Zip Code
Country
14
Additional detailsPlease provide any additional information that may be useful for your claim.
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Please verify that you are human* This field is required.
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