Application For Refund

REFUNDS BASED ON STUDENT APPLICATIONS

All applications for refund must be made in writing by way of the ‘Application for Refund’ form and submitted to the AITT Campus Reception or via email completed form attachment to: admissions@aitt.edu.au.

All applications for refunds are to be processed by the AITT Staff within 4 Weeks from the receipt of student’s written notification of cancellation/withdrawal only if the supporting documents have been validated during this timeframe.

Please note the following points related to all refunds applications received by AITT:
1. AITT Application for Refund form must be completed by the student only. Refund requests made to any other person or submitted by other means will not be considered.
2. Education Agents are not authorised to receive or deal with refund requests from students.
3. Proof of identification is required to be submitted with all refund applications.
4. Refunds will be sent to the bank account nominated by student in writing as part of their refund request.
5. AITT will not take responsibility for delays or expenses caused by student advising wrong account details.
6. Under banking regulations, if a student has made payment using a credit card any refund must be credited to the original credit card.
7. AITT is unable to refund any applicant in any currency other than the Australian Dollars.
8. Date of cancellation/withdrawal is the date written request received by AITT.
9. Without proof of Visa refusal by the Australian Government Department, no refund will be issued.
10. Refund will only be calculated if fees are received by AITT in respect of the student.
11. Depending on the date of student’s request for cancellation or withdrawal, the student may be still liable for fees and not eligible for refund.
12. There are no refunds associated with material and resources fees, e.g. uniforms, consumables etc.
13. Please refer to OSHC provider for refunds directly regarding Compulsory Health Insurance (Student Visa Holders only).
14. Refunds are paid to the student; or to a person nominated by the student only when written authorisation is given by the student in favour of another party.
15. AITT is not responsible for delays caused by the financial institutions in the money transfer.
16. All fees incurred by financial institutions in the money transfer process is the responsibility of the student, and where possible will be pre-deducted from the calculated refund amount.
17. Student can appeal AITT’s decision taken on their refund application internally and externally through AITT’s Complaint and Appeal Policy, Procedures, and Process.

Student name:*

Given name and family name

Student ID:*

Example: STD012345

Please list all course/s for which you are applying for refund:

Course/s:*

CALCULATION OF FEES AND REFUND TABLE

AITT will only accept your circumstances after carefully reviewing the evidence applicable to you.

Please tick the box that is relevant to your refund request below:

Student visa refused (Letter of visa refusal is required)

Student fails to start a course due to visa refusal (before agreed start date)Student’s application for student visa renewal got rejected or refused after agreed start date

Student visa cancelled (Letter of visa cancellation or copy of new visa is required)

Student’s visa got cancelled due to student actions including breach of student visa conditions or holding any other types of visa including permanent residence

Cancellation requests before agreed start date (Letter, Email or Application to Cancel from student is required)

Student’s notification of cancellation in at least 10 weeks prior to agreed start dateStudent’s notification of cancellation in at least 4 weeks prior to agreed start dateStudent’s notification of cancellation in at least 2 weeks prior to agreed start dateStudent’s notification of cancellation in less than 2 weeks prior to agreed start date

Cancellation requests after deferment of commencement

Student’s notification of cancellation of his/her course after the deferment of commencement date in a student’s original eCoE in which visa was granted

Cancellation requests in consecutive courses

Student’s notification of cancellation in succeeding course enrolled

Non-commencement

Student failed to commence his/her first course without prior written notificationStudent failed to commence his/her succeeding course without prior written notificationStudent failed to satisfy condition of a conditional CoE including English language proficiency requirements and Course specific entry requirements.

Withdrawal requests after course has started (Application to Cancel from student is required)

Student’s notification of withdrawal from the course after two weeks prior the start of his/her next semester.Student’s notification of withdrawal from the course during his/her studyStudent withdraws after his/her course has started without notification

Withdrawal during deferment or suspension of studies (Application to Cancel from student is required)

Student notification of withdrawal from the course during deferment or suspension of studies.

Other circumstances

Student expelled for breach of AITT student code of conduct including submitted fraudulent documents or misleading informationStudent failed to disclose previous visa refusal / cancellation or makes false declaration on the application

The assessment of refund applications shall be granted as indicated below:

	Student Default Circumstances	Calculation of Fees	Calculation of Refund
Student visa refused (Letter of visa refusal is required)	Student fails to start a course due to visa refusal (before agreed start date)	AITT will retain on the account of administrative cost: either 5% of each course fees (Tuition fees + Non-tuition fees); or $500; whichever is less.	Refund course fees (tuition and non-tuition fees) less 5%; or $500; whichever is less
	Student’s application for student visa renewal got rejected or refused after agreed start date	AITT will retain weekly tuition fees for part of the course that has already been delivered to the student before the day student‘s application for student visa renewal got rejected or refused.	Refund tuition fees for part of the course that has not been delivered to the student after the day student‘s application for student visa renewal got rejected or refused. Non-tuition fees are non-refundable.
Student visa cancelled (Letter of visa cancellation or copy of new visa is required)	Student’s visa got cancelled due to student actions including breach of student visa conditions or holding any other types of visa including permanent residence	Full semester tuition fees for the whole duration of the current semester is payable.	No Refund
Cancellation requests before agreed start date (Letter, Email or Application to Cancel from student is required	Student’s notification of cancellation in at least 10 weeks prior to agreed start date.	AITT will retain on the account of administrative cost: 10% of the first semester tuition fees.	Refund tuition fees less 10% of first semester tuition fees.Non-tuition fees are non-refundable
	Student’s notification of cancellation in at least 4 weeks prior to agreed start date	AITT will retain on the account of administrative cost: 50% of the first semester tuition fees	Refund tuition fees less 50% of first semester tuition fees.Non-tuition fees are non-refundable.
	Student’s notification of cancellation in at least 2 weeks prior to agreed start date	AITT will retain on the account of administrative cost: 75% of the first semester tuition fees.	Refund tuition fees less 75% of first semester tuition fees.Non-tuition fees are non-refundable.
	Student’s notification of cancellation in less than 2 weeks prior to agreed start date	Full semester tuition fees for the whole duration of the first semester is payable.	No Refund
Cancellation requests after deferment of commencement	Student’s notification of cancellation of his/her course after the deferment of commencement date in a student’s original eCoE in which visa was granted	Full semester tuition fees for the whole duration of the first semester is payable.	No Refund
Cancellation requests in consecutive courses	Student’s notification of cancellation in succeeding course enrolled	AITT will retain deposit paid towards succeeding course enrolled.	No Refund
Non-commencement	Student failed to commence his/her first course without prior written notification	AITT will record a Credit Note against the student as to honour the fees paid in that course. This Credit Note is valid for a year from the date issued and is not transferrable to any other course. It is neither redeemable for cash nor refundable in full or in part for any reason.	No Refund
	Student failed to commence his/her succeeding course without prior written notification	AITT will retain deposit paid towards succeeding courses enrolled.	No Refund
	Student failed to satisfy condition of a conditional CoE including English language proficiency requirements and Course specific entry requirements	AITT will retain deposit paid towards courses enrolled	No Refund
Withdrawal requests after course has started (Application to Cancel from student is required)	Student’s notification of withdrawal from the course in at least two weeks prior to the start of his/her next semester.	Full semester tuition fees for the whole duration of the current semester is payable.	No Refund
	Student’s notification of withdrawal from the course after two weeks prior the start of his/her next semester.	Full semester tuition fees for the whole duration of the next semester is payable.	No Refund
	Student’s notification of withdrawal from the course during his/her study	Full semester tuition fees for the whole duration of the current semester is payable.	No Refund
	Student withdraws after his/her course has started without notification	Full semester tuition fees for currently studying course is payable	No Refund
Withdrawal during deferment or suspension of studies (Application to Cancel from student is required)	Student notification of withdrawal from the course during deferment or suspension of studies.	Full semester tuition fees for the whole duration of the current semester is payable.	No Refund
Other circumstances	Student expelled for breach of AITT student code of conduct including submitted fraudulent documents or misleading information	Full semester tuition fees for the whole duration of the current semester is payable.	No Refund
Other circumstances	Student failed to disclose previous visa refusal / cancellation or makes false declaration on the application	Full semester tuition fees for the whole duration of the current semester is payable.	No Refund

Definition of terms used in refund table above:

Course fees	The total amount of fees including pre-paid tuition fees and non-tuition fees.
Weekly tuition fees	A daily tuition fee is calculated outcome of total tuition fees for the course divided by number of calendar days in the course. Then, to get weekly tuition fees simply multiply the outcome by 7
Non-tuition fees	Enrolment Fee; OSHC Fee; Fees to cover text books or uniforms, which student use while they study the course.
Tuition fees	A Semester is study period comprised of 20 weeks of teaching. Tuition fees are charged in full for each semester and must be paid according to the Enrolment Acceptance Agreement.
Deposit	Any monies paid to confirm the student’s enrolment in succeeding courses; concurrently with or after signing the Enrolment Acceptance Agreement.
Agreed start date	Agreed start date means the day on which the course is scheduled to start or a day agreed between AITT and the student as per student’s eCoE.

Appealing Refund decisions:

Student can access AITT’s internal complaints and appeals processes at no cost if he/she wish to appeal AITT’s decision taken on his/her refund application.

Student can complete AITT Complaint/Appeal form and submit it to the AITT Campus Reception within 20 working days from the decision taken on his/her refund application, to begin appeal resolution process.

2) Refunds due to non-delivery of course by AITT (Provider Default):

Under section 46A of the ESOS Act a registered provider defaults, in relation to an overseas student or intending overseas student and a course at a location, if:

• the provider fails to start providing the course to the student at the location on the agreed starting day; or

• after the course starts but before it is completed, it ceases to be provided to the student at the location; and the student has not withdrawn from the course before the default day.

Refunds under the above conditions will be paid in full to the student within 14 days.

AITT may arrange within 14 days for another course, or part of a course, to be provided to students at no (extra) cost to the student as an alternative to refunding course money. Please refer to the information under Tuition Protection Service.

BANK DETAILS


BSB:
ACCOUNT NUMBER:
ACCOUNT NAME:
SWIFT CODE:
IFSC:
PAYEE'S ADDRESS:
CITY:
STATE AND ZIP CODE:

Required Signature (for payments to anyone other than the student)

Student name*

Student Signature*

Date*

Date

Australian Institute of Technical Training Pty Ltd (AITT)
Application For Refund
www.aitt.edu.au | CRICOS 2868J | RTO Code 21978