Hi- is that Mr/Mrs (first name) (surname)?
If not the person – remember safeguarding and do not say cancer related – just give name and The Woodruff Centre for contact details with telephone number
This is (your name) I treated you with (service you provided) at the (hospital name) earlier on this year, do you remember? *if they are the right person then say…..I work for Coping with Cancer North East.
We are updating your information and want to check how things are with you currently.
Have you got 10 minutes to talk now? Uninterrupted and in private? *if not make an appointment to ring back with exact time and date
First of all, may I check we have all of your details correctly and that you give us permission to hold these on our database?