RE: PREVIOUSLY ACQUIRED ACCOUNT CREDIT
For Clients/Pet Owners utilizing previously acquired account credit to book and confirm a new pet care service booking request and reservation, the minimum booking deposit booking option is nonrefundable and the account credit applied for a minimum booking deposit will be lost in the event of cancellation of service. If Client has account credit equal to or greater than the total amount of the new pet care service booking and reservation's total amount, the Client has the option to apply the total amount in account credit at the time of booking. Client is eligible for 100% account credit return in the event of cancellation, when the total amount of the new pet care service booking and reservation's total (100%) was applied at the time of booking prior to the general policy due date. The time of booking must be prior to the general policy due date of two weeks/fourteen calendar days prior to the scheduled or intended start date of service and the Client must give a full seven calendar days notice of cancellation prior to scheduled or intended start date of service (seven calendar days notice of cancellation excludes the actual day of the notification). Client must give notice of cancellation before or by the "cancel by date" provided to them at the initial inquiry and booking request. There will be no monetary refunds awarded for cancellations of new pet care service reservations booked only using previously acquired account credit. Instead, the Client will receive credit applied to their account for any future service or reservation, which is valid until used and does not expire (the Client maintains the account credit previously acquired prior to new booking request) . As long as the Client meets the refund eligilbity policy critera. If Client does not meet the refund eligiblity policy critera, the account credit will not roll over in the event of cancellation and is lost, including but not limited to: credit applied to only a minimum booking deposit booking option and/or in the circumstance of less than a full seven calendar days notice of cancellation given by Client prior to scheduled or intended start date of service. If the previously acquired account credit is less than the new pet care service reservation's total amount and the Client would like to be eligible for the refund eligibility policy, the Client can apply previously acquired account credit to the new pet care service reservation and submit a payment of the balance and difference of the total amount of the new pet care service reservation at the time of booking, when the time of booking is prior to the general policy due date. Client is then eligible for the refund eligiblity policy, as long as the Client meets the refund eligiblity policy criteria and gives a full seven calendar days notice of cancellation prior to the scheduled or intended start date of the new pet care service reservation. Payment, if any, must be submitted and received along with a signed and submitted release form (this form) to be honored as an official booking confirmation. Account credit does not roll over in the event of consecutive back-to-back cancellations of service that is officially booked and scheduled. The refund eligibility policy is not honored in the event of a second consecutive back-to-back cancellation of service that is officially booked and confirmed using previously aquired account credit.
RE: MINIMUM BOOKING DEPOSITS SUBMITTED IN GOOD FAITH TO ENSURE AVAILIBLITY PRIOR TO MEET-AND-GREET CONSULTATION
I, the Client/Pet Owner, acknowledge and I am aware that the refundable minimum booking deposit previously submitted prior to a scheduled in person meet-and-greet consultation, in good faith to ensure the availability of the service dates requested, which is determined and pending the outcome of the in person meet-and-greet consultaion, will now be nonrefundable in the event of cancellation, once this release form is signed and agreed to. Client acknowledges that without a signed and submitted release form, their pet care service booking and reservation shall be terminated, forfeited and a refund of the full amount submitted to Maggie's Doggie Care will be issued and returned back to the Client automatically. Client has by day's end of the meet-and-greet consultation date, once the meet-and-greet consultation appointment has concluded and is completed, to make the Client's final decision on whether or not the Client will be moving forward with service or not and whether or not Maggie's Doggie Care is a good fit for Client's pet(s). As well as Client's pet(s) meeting the mandatory general requirements for consideration and acceptance for doggie day care and/or boarding services, determined at Maggie's Doggie Care/Maggie McSpadden's sole discretion. Client's previously refundable pending deposit only holds and secures a spot for requested service dates up until day's end of the in person meet-and-greet consultation appointment date. Client must sign and submit the release form (this form) to officially book, confirm reservation and hold/secure spot(s) for the service dates requested. The Client acknowledges a delay in official confirmation, signature, submission of release form and any payment may result in the Client unfortunately being turned away due to a lack of availability. In the event there is no longer any current availability due to a delayed signature, release form submission and confirmation, Client will be issued a full refund of the total amount initially submitted to Maggie's Doggie Care automatically. The Client acknowledges that minimum booking deposits are always nonrefundable moving forward for all future pet care service bookings that. The Client acknowledges this as general policy with the expection of the circumstance in which a minimum booking deposit was submitted in good faith prior to a scheduled meet-and-greet consultation to ensure availability for the service dates requested. The Client acknowledges this is a one time courtesy offered to perspective clients in the event of a meet-and-greet consultation appointment scheduling conflict for either party. This way the perspective Client is not turned away or penalized due to lack of availability prior to conducting the scheduled meet-and-greet consultation appointment and opportunity to meet.
REFUND ELIGIBLITY POLICY
The refund eligibility policy critera is total amount (100%) submitted in a single transaction at the time of booking, when the time of booking is prior to the general policy due date (general policy due date is two weeks/14 calendar days prior to scheduled or intended start date of service for all services) and Client must give a minimum of seven full calendar days notice of cancellation prior to the scheduled start date of service. Please note: The seven calendar days notice of cancellation excludes the day of notification and the day of notification should not be counted towards or included in the seven calendar days cancellation notice. There are no partial refunds or account credit awarded for cancellations with less than a full seven calendar days notice of cancellation. No exceptions. Client must meet this refund eligiblity policy criteria to recieve a 100% refund and/or account credit. If Client applied previously acquired account credit to officially confirm booking and Client meets the refund eligiblity policy criteria, the total amount of account credit will remain on the Client's account and the credit will not be lost. If Client made any payment, the payment will be refunded back to the Client in total in the payment method in which it was received and submitted. Typically refunds are refunded via the payment method in which the payment was initially sent and recieved, especially if a service processing fee was deducted from the transaction by a third party payment platform or site (for example • payments made through PayPal sent via "goods and services", online invoices or by credit or debit, etc.). The refund must be issued through a formal refund process through the payment method in which it was sent. Refunds will be issued by Maggie's Doggie Care within 7-10 business days, if not sooner or on the same day. Please Note: formal PayPal refunds may take up to 7-10 business days to process (payments sent via PayPal using "goods and services", payments made through online invoices and credit or debit card payments).
RELEASE AND OFFICIAL BOOKING CONFIRMATION
I, the Client/Pet Owner, authorize the release of my minimum booking deposit or account credit amount outlined above, to officially book and confirm my pet care service reservation with Maggie's Doggie Care for the service and service dates requested and inputted above. I, the Client/Pet Owner, acknowledge and agree to the Maggie's Doggie Care payment terms, booking, cancellation and refund policies, which are outlined in detail on the agreement and website. That Maggie McSpadden has also disclosed and informed me of in detail in the quote and reservation breakdown outline provided at my booking request and inquiry. Client/Pet Owner acknowledges that there are no verbal holds and there is a "first come, first serve" style booking policy. The Client acknowledges deposit and/or payment is always required to officially book, confirm a reservation and secure/hold a spot(s) for any service date(s) requested. Client acknowledges that without a signed and submitted release form, the Client's pet care service booking and reservation will be terminated and forfeited. There are no refunds or account credit awarded for minimum booking deposits, cancellations of service, early dismissals/departures and/or later than scheduled starts of service for Clients who are not eligible for the refund eligibility policy and who do not meet the refund eligibility policy criteria. General payment terms and policies will apply once this release form is signed. The refund eligibility policy will be honored and apply for Clients/Pet Owners who meet the refund eligibility policy criteria.The Client agrees that they have read this release form in its entirety. Client acknowledges, understands and accepts these terms and conditions. The Client has freely and voluntarily signed this release form and agrees that their electronic signature appearing on their contract/agreement is same as their handwritten signature to validity, enforceability and admissibility.
CLIENT ACKNOWLEDGES AND AGREES TO THE POLICIES, TERMS AND CONDITIONS OUTLINED ABOVE. CLIENT AUTHORIZES THE RELEASE OF THE DEPOSIT OR ACCOUNT CREDIT ABOVE FOR OFFICIAL CONFIRMATION OF BOOKING AND SERVICE.
CLIENT ACKNOWLEDGES AND AGREES TO THE ABOVE IN ITS ENTIRETY: