At Turtle Creek Veterinary Medical Center, we are dedicated to providing exceptional care for your pet and ensuring that all clients have access to timely veterinary services. In order to maximize our ability to serve all pets efficiently, we respectfully ask that you adhere to the following appointment policy.

• No-Show and Late Cancellation Policy:
  We kindly request that all cancellations or rescheduling of appointments be made at least 24 hours in advance.
  
  Failure to provide at least 24 hours notice or failure to attend a scheduled appointment will be considered a "no-show."
  
  
• Policy on No-Shows and Late Cancellations:
  Following the first instance of a no-show or late cancellation, a non-refundable reservation fee equivalent to the exam fee will be required to schedule future appointments.
  
  This reservation fee will be applied to the cost of the appointment but will not be refunded if the appointment is missed or cancelled with less than 24 hours notice.
  
  We understand that unforeseen circumstances may arise, and we are happy to assist you in such cases. However, missed appointments prevent us from providing care to other pets in need and disrupt our ability to maintain an efficient schedule.

Thank you for choosing us as your veterinary health care provider.  We are committed to your pet's treatment being successful and as cost effective for you as possible. The following is a statement of our Financial Policy.  We ask that you read and sign below.

• Full payment is due a the time service is rendered. We accept cash, debit, VISA, MasterCard, Discover, Care Credit, and Scratchpay.  WE DO NOT ACCEPT CHECKS. If there are any questions regarding fees or charges, please inform a member of our team before any services are performed. 

• Before any pet is admitted to the hospital, a deposit will be required before services are rendered with the BALANCE DUE IN FULL UPON RELEASE.