Mattress Claim

Mattress Claim

Virginia Furniture Market
We will review your claim to confirm the item and issue are all covered by the manufacturer’s warranty.* Please review the mattress warranty guidelines before filing a claim to educate yourself on the coverages and exclusions of the manufacturer’s warranty.

The claim process will require the following from you:
- A detailed description of the issue
- A detailed explanation of how the issue occurred
- Pictures of the Manufacture Law Tags attached to the mattress
- Pictures of the entire mattress- stain-free. (all bedding must be removed)
- Pictures of center support, foundation used under the mattress or platform/adjustable base support
If you qualify for the manufacturer’s warranty service, an inspection of your merchandise is required by most manufacturers to validate the defect(s).

FIELDS WITH * ARE REQUIRED
Name*

First NameLast Name
Phone Number*

Area CodePhone Number
Email*
example@example.com
Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Purchase Date*

MonthDayYear
Date
Incident Date*

MonthDayYear
Date
Description*
Photo Of Mattress With Manufacturer Law Tags (Tags much be attached to the mattress, pictures include SKU and Serial Number)*

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Photo Of Stain-Free Mattress (remove all sheets and mattress protector)*

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Photo of Mattress Support (ie. Foundation + Center Support, or Platform Bed with Center Supports)*

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How often do you rotate your mattress?*
If Mattress Is Dipping Please Include A Photo With The Closeup Of The Measurement

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Other Mattress Issues

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By checking the box below, you acknowledge that pictures must be included to demonstrate the claim you are submitting. Submissions that do not include images to back up their claim may not be reviewed by our Warranty Department. I confirm all information is correct*

Yes
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