Troubleshooting

1

How would you describe your issue?* This field is required.

My QC will not pass verification

Bluetooth - I can't get connected

Battery - my Nix isn't charging

Other - something else is wrong

2

Do you have an Apple or Android device?* This field is required.

AppleAndroid

3

Are you using an iPhone 4s or newer, or iPad 3rd generation or newer?

YesNo

4

Are you running iOS 8.0 or higher?Check by going to Settings > General > About > Software Version on your Apple device.

YesNo

5

Are you using the Nix Toolkit app?If you are using the Nix QC Color Sensor app, please download the Nix Toolkit app and try to connect in the Nix Toolkit app.

YesNo

6

Is Bluetooth enabled in the app?Check by going to Go to Apple Settings > Scroll down to Apps > find Nix Toolkit > and check the permissions.

YesNo

7

Is your Bluetooth enabled in general?Go to Settings > Bluetooth and ensure you Bluetooth is enabled for the phone

YesNo

8

Finally, open up Nix Toolkit app and click CONNECT TO NIX. Were you able to pair your device?* This field is required.

YesNo

9

Are you running Android 4.4 Kitkat or newer?Check by going Settings > About Phone > Software Information

YesNo

10

Does your device have Bluetooth Smart Ready or Bluetooth LTE?

YesNo

11

Plug your Nix into the charger. Do you see the blue LED light?It's faint, but the blue LED should be visible inside the Nix. You'll see it shining out from the micro USB charging port.

YES

NO

12

Please try an alternate charging cable and/or outlet. Do you see the blue LED light after changing the cable and/or outlet?

YesNo

13

Are you using the Nix Toolkit app?If you are using the Nix QC Color Sensor app, please download the Nix Toolkit app and try to connect in the Nix Toolkit app.

YesNo

14

Go to Android Settings > Apps > Nix Toolkit > Permissions. Is Location Services turned on?In order for the Nix to connect to Android devices, Location Services must be enabled.

YesNo

15

Go to Android Settings > Bluetooth > and toggle Bluetooth off and on again to reset the connection. Is Bluetooth on?Note: you can not pair to the Nix through your phone's Bluetooth menu -- only in the Nix app! If you have paired in the phone's Bluetooth menu please click "Forget this Device" before continuing.

YesNo

16

Try a manual reset. Insert a paperclip into the small reset hole and hold for five secondsThis will reset the Nix's hardware.

Okay, done!I need help with this.

17

Finally, open up Nix Toolkit app and click CONNECT TO NIX. Were you able to pair your device?

YesNo

18

Please upload evidence of the Nix Sensor's accuracy problems using screenshots from the app and a photo of the fan deck colour name you were scanning.

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

19

Please upload photos of the Nix QC device lens, back, and the verification tile.

Drag and drop files here

Select files to upload

Max. file size: 10.6MB

20

Still having issues? Please provide your contact information to submit a support ticket. We will get back to you within 1 working day.* This field is required.

Full Name

Email - example@example.com

Phone Number

Please select your preferred method of communication

21

When did you purchase your Nix device?

Date

22

Please provide us with some information on your phone make and model. (This will help us narrow down any issues)

Operating System

Operating System Version Number

Phone Model (or other device model)

App Name

App Version Number

23

Please provide any other important details that we might need:

24

Please verify that you are human* This field is required.

25