Fees

Fees are payable monthly in advance, by standing order. Extra sessions are payable in advance by cheque or cash.  Fees not collected by s/o could be subject to a £50.00 administration charge.

Fees are reviewed annually in September but may be revised with one months written notice.

3 months to 3 years, 3+ years applies from the month following your child’s third birthday.

Full fees are payable for all booked sessions even if these should fall on bank holidays or inset days over the Christmas period when the nursery is closed, the dates of closure will be displayed on the notice board.

In the case of late payments/cheques being returned unpaid, an administration fee of £25 plus bank charges may be charged.

For further information regarding fees please see our fees policy.

Enrolment

Parents/guardians wishing to secure a place for their child can do so by completing an enrolment form. Where the nursery is full your child’s name will be placed on a waiting list.

It is the responsibility of the parent /carer to supply and update the information required of the parent/carer to supply and update the information required on the enrolment form. First Steps cannot be held responsible for any incidents resulting from inaccurate or incomplete details supplied on the form. This includes a change of job, moving house, new mobile phone or landline phone numbers.

In the term following your child’s Second birthday you may be entitled to two year old funding, please ask for a funding application form. Following your child’s third birthday, they will be entitled to Early Years Funding, to access this funding  Somerset Early years require a copy of your child’s birth certificate. It is therefore a condition of registration that that you provide us with a copy. 

 

Staff

All our staff are checked for criminal offences under the Disclosure and Barring Service prior to appointment.

 

Advanced bookings

To secure nursery place a non-returnable administration fee of £50.00 is payable upon registration. Unless your child is only claiming EYE sessions. To secure a place for more than one month in advance and in addition to the registration fee, one months expected income will be required this will constitute your first months payment. This amount will be forfeit if you fail to take up the please as per the agreement. If you decide to decrease or terminate your child’s attendance we require one months notice in writing. Setting opening times Monday-Friday 8.30am-5.30pm.(Limited places from 8-8.30am –5.30-6.00pm). Children will not be admitted before 8.30am and must be collected by 5.30pm unless prior arrangements have been agreed. We do not allow any swapping of sessions but we do provide extra sessions on an ad-hoc basis if we have availability within the room. Failure to collect your child on time will incur a charge of £7.50 per 15min. Please ensure you have read the fees policy.

Dress

We recommend that you dress your child to take into account the wide and varied activities of the day. Please clearly label your child's clothing, toys etc. We regret that ‘First Steps’ and its staff or other children cannot be held responsible for the loss or damage to your child's belongings however caused.

Illness and Exclusion

For the welfare and health of the other children who attend the setting we request that you do not send your child if they are ill or may have an infectious disease. ‘First Steps’ reserves the right not to accept any child(ren) it considers unfit to attend the setting. Fees are still payable in full.

If your child is on medication which has to be administered whilst attending the setting you must complete a medical consent form giving instructions on times and dosage for each course. Written consent must also be given for the application of creams and lotions. We can only act ‘in loco parentis’ in your  absence. For further information please see our medical guidelines policies.

Covid-19

A COVID-19 declaration form must be completed before a child enters the setting declaring that no member of the household has had a confirmed diagnosis or displayed any symptoms.  

Child illness (COVID-19)

If your child becomes unwell at home, we require you to notify us, specifying when you intend to return. We will not be taking temperatures on arrival to the setting. Temperatures will only be checked if we suspect the child to have one.

If a child presents symptoms of COVID-19 while attending the setting, you will be contacted to collect your child. You will also be given an information sheet stating the reasons why you have been called and additional information such as the child’s temperature if it was taken at the setting. Following COVID-19 symptoms, your child must self-isolate for 10 full days after the day the symptoms began. During this time, your child must take a test to determine whether they have a positive confirmed case of Coronavirus.

Where a child or staff member tests negative and are fit and well, they can return to the setting following proof of the negative test sent via email to enquiries@fsdaynursery.co.uk.

It is essential that we always have an up-to-date contact number that you can be contacted on immediately. If you cannot be contacted so that you can collect your child, it may be necessary for us to isolate your child with a member of the team. Upon collection, your child will be handed to you at the main entrance. The area and equipment that the child has been playing with/in will be cleaned using recommended cleaning products.

 

In a situation where a child or member of staff has tested positive for Coronavirus and has attended the setting within 72 hours prior to their positive test result, everyone within the educational setting will have to self-isolate for 10 days after the day the symptoms started (as per the Government guidance). This will therefore result in a nursery closure until the 10-day isolation period has passed. If your child displays Coronavirus symptoms within this 10-day isolation period, may we kindly ask that you inform the setting straight away and get your child tested. If the test comes back negative and the 10 days has passed, your child may return to the setting following proof of the negative test result sent via email as stated above.

 

Special Circumstances

First Steps reserves the right to refuse  admission,  cancel sessions and alter opening times without notice should events occur beyond it’s control. In these circumstances fees are non-returnable for up to a maximum of five consecutive days.

In the event the nursery is required to close temporarily, for example due to a localised lockdown, fees will be payable in full for the first four weeks. If your child has had to self isolate because either: they have a positive confirmed case of COVID 19 or are waiting a result or have been within a bubble group where there is a confirmed case, we require full payment of fees.

Children’s Welfare

It is the responsibility of the parents/carers to provide the following items for your child. For babies clearly  labelled bottles, and a sufficient change of nappies. Failure to provide nappies may result in you being charged for ones provided by the nursery. If necessary clearly labelled barrier/nappy rash cream should be provided and a permission slip signed to enable ‘First Steps’ to apply it as per parent wishes.

Parents and carers should be aware that the nursery has a duty to take reasonable action to ensure the welfare and safety of the children in it’s care. In cases where the staff have a cause to be concerned that a child in their care may be subject to ill treatment, neglect or other forms of abuse, a senior member of staff will follow the Child Protection/Safeguarding Children policy and may inform social services of their concerns.

We will only release children to parents/guardians or provide information to authorised persons stated on  enrolment forms unless we have been given permission from the ‘main’ parent/carer and that person is in possession of the correct password. The person with legal responsibility for:

 

 

Fees Policy

This fees policy forms part of the  contract with the parents/carer and First Steps Childcare Ltd.

First Steps  aims to operate a service, which is fair and competitively priced.

We aim to offer a high quality, safe and stimulating environment that provides a service that is good value for money.

Opening times and hours for the setting are:

From 8.30 -5.30 Monday to Fridays 52 weeks of the year. which five are inset days. (Limited, additional hours from 8-8.30  5:30-6.00 are available for an extra cost)

Children will not be admitted before 8.30am and must be collected by 5.30pm unless prior arrangements have been agreed.

Sessions times are displayed on our fee sheet.

Booking, Fees and Invoicing

A non refundable administration fee of £50.00 is   required to secure a place. This reduces by 50% for every additional child. (This will not be charged for children who only wish to access the Early Years Entitlement)

Retainer

To secure a place for more than one month in advance and in addition to the administration fee, one month’s expected income will be required this will constitute your first months  payment. This amount will be forfeit if you fail to take up the place as per the agreement.

Date when fees are to be paid

On 1st day of each calendar month.

Payment options

Standing order (standing order forms can be found in the prospectus)

Setting bank details 

HSBC

Name First Steps Childcare Ltd

Sort code 40-41-22

 a/c no 31420836

Cheque or cash (receipts will always be  issued)

Working Tax Credits

If you receive Working Tax Credit you may be able to get help towards the cost of childcare. For further details contact the tax credits helpline on 0845 300 3900 or visit HM revenue and Customs (HMRC) website www.hmrc.gov.uk/taxcredits. If we are contacted by HMRC for details of your child’s sessions and invoices we will provide them with this information unless instructed by you in writing not to do so.

For information on Tax free childcare please go to www.childcarechoices.gov.uk

Childcare vouchers

The setting welcomes a wide selection of childcare vouchers i.e. Edenred, kiddivouchers, etc.

Terminate or change sessions

One months notice in writing (i.e. 4 weeks) must be given to the setting to terminate a child’s place, if written notice is not  received (4 weeks) fees will be charged, and EYE funding entitlement for the four weeks will be claimed.

Termination of the contract:

Setting - The setting reserves the right to terminate the contract without notice in the event of unsuitable behaviour from parents or non payment of fees, First Steps will follow the non payment procedure below. (Settings notice period i.e. 4 weeks) notice in writing will be given. 

Additional charges

Note - Early Years Entitlement Funding will only cover a notice period of 4 weeks. Should your child not attend for a period of four weeks and we are unable to make contact, then your child’s place could be forfeited  and this period will be considered your notice period. This will be invoiced.

Should a session last longer than the EYE funding available parents will be required to pay for that part of the session that exceeds the EYE funding.

Once your child is in receipt of Early Years Entitlement invoices will not be annualised, therefore the overall cost will vary slightly from month to month.

The 2 course Lunch meal will be invoiced separately  at £3.50 per lunch sessions. If your child’s session includes lunch this is invoiced regardless of your child attending as the food is budgeted for the number of children attending on each day.

 

Non payment of fees procedure:

Invoices are sent out at the beginning of each month, payment should be made within the first week of receipt. Failure to pay by the end of the month a letter will be issued reminding parents that fees should be paid in advance. The letter will suggest that if the parents are experiencing any difficulties with payment they should come in to the setting and meet with the book keeper to try to arrange a payment plan (explaining that this is only for the debt, all other fees need to be paid on time. Minutes of the meeting will be noted and a letter sent to parents. stating timeline for the debt recovery) If parents miss a payment, First Steps  reserves the right to reduce the sessions until debt is cleared or  the place withdrawn, (A second letter will be sent to parents and a another meeting requested).

If parents do not keep to the payment plan, the child  will then only be permitted to  attend EYE funded hours, then with a month notice the place will be withdrawn.

Recovery of outstanding debt. The setting will send a letter stating that they are proceeding to recover the outstanding debt through the small claims court.

Charges

Failure to collect your child on time will incur a charge of £7.50 per 15mins.

Rates

The 2-5 year old rate applies from the month following your child’s second birthday

Fee Review

Fees are reviewed annually in March but may be revised with  one month’s written notice.

Full fees are payable for all booked sessions even if these should fall on a bank holiday or inset training days when the nursery is closed,  parents holidays, or if a child is sick, in the case of long term sickness this will be at the discretion of the Manager. In the case of late payments/cheques being returned unpaid, an administration fee of £25 plus bank charges may be charged.

Special Circumstances

First Steps reserves the right to refuse admission,  cancel sessions and alter opening times without notice should events occur beyond it’s control (i.e. snow).

In these circumstances fees are non-returnable for up to a maximum of five consecutive days.

 

Emergency and unplanned closures

In the event the nursery is required to close temporarily, for example due to a localised lockdown, fees will be payable in full for the first four weeks. [early/late charges will not be charged]  If your child has had to self isolate because either: they have a positive confirmed case of COVID 19 or are waiting a result or have been within a bubble group where there is a confirmed case, we require full payment of fees.

 

Early Years Entitlement Funding (EYE funding 15 hours)

First Steps is in receipt of EYE funding for two (if claim two year old EYE), three and four year olds; this is available from the term following  your child’s third birthday.

EYE funding entitlement is: 570 hours per annum of which five are inset days

A maximum of 10 hours can be claimed in any one day.

Children can claim up to 10.96  hours per week over 3 days. You can use more than one provider but you can only claim the   maximum entitlement of hours per funding period in total.

EYE funding entitlement:

Early years funding is only paid for 38 weeks of the year, however First Steps is a setting that is open all year therefore invoices will show funding spread across the year. Once your child is in receipt of early years funding all invoices will be shown over 52 weeks this is to comply with the entitlement that is split evenly throughout the year. (i.e. no discount for holidays) If you wish to access funded sessions only free of any additional charges, please speak to the manager.

To claim the EYE funding the following information is needed: – Birth certificate, passport (on registration, a copy needs to be sent to EYE funding team)- EYE funding parent declaration form - completed every term by parents these will be issued by First Steps. It is the parents’/carers responsibility to provide this  documentation, if child’s legal  documentation is not   produced then parents/carers will be charged the settings normal fees as they will be unable to claim EYE funding. Funded hours are  between  8.30-5.30, therefore 8.00-8.30 & 5.30-6.00 will be charged at an hourly rate. All fees charged relate to hours or addition charges identified overleaf that are not funded by the EYE  funding.

30 hours childcare

 If eligible you will receive your 11 digit code you will need to bring this into First Steps, and fill out a consent form for all of the information required for us to share with HMRC. This means a total of 1,140 hours will be spread over 52 weeks which includes five inset days. You will be charged for ARS (Additional Services &   Resources) of £2.75 per session. Our charges  include (but is not limited to) snacks and drinks, breakfast, mid-morning snack, wet wipes, seasonal sun tan lotion as required. This ARS will also guarantee your child’s place at the nursery until they  leave for school. As First Steps is open throughout the year, the funded hours for the whole year will be  spread over 52 weeks which equals to 21.92 funded hours per week. The 2 course lunch meal will be invoiced separately at £3.75 per lunch sessions which is 12.30-1.30. If your child’s session includes lunch this is invoiced regardless of your child attending as the food is budgeted for the number of children attending on each day and the employment of a cook.

 

I can confirm that I have read the terms and conditions. By signing you signify your acceptance of our terms and conditions of use.