Senior Runs Community Guidelines
We want your Senior Runs experience to be enjoyable and safe for everyone. These are some basic guidelines designed to ensure that riders and drivers have a five-star experience. Please take a moment to read as some rules may appear to be commonsense and others a pleasant reminder.
Respect each other. The golden rule applies treat others how you would like to be treated. Always try to be on time because nobody likes to wait. It’s common courtesy to not shout, swear or slam the car door. Any by tidying up after yourself and practicing good personal hygiene you’ll ensure the next person has a pleasant ride, too.
Safety first. Please ensure you follow the local law. Always buckle up when you get in the car. Drivers have a particular responsibility to keep to the speed limit, no texting while driving, always use a phone mount and never drive under the influence of drugs (e.g. prescribed or illegal) or alcohol.
No additional passengers are allowed in the vehicle only the authorized Senior Run companion driver and the rider(s) with an active Senior Runs account.
Feedback is always welcomed. Whether you are a rider or driver please always share your honest feedback. It helps ensure that everyone is accountable for their behavior. This accountability creates a respectful environment for both riders and drivers. And if something happens during a ride whether it’s a traffic accident or an argument please report it to our Senior Runs administrative office and customer support team (757) 802 – 4246.
REASONS RIDERS CAN LOSE ACCESS TO SERVICES
Damaging driver’s property.
Hitting or hurting a companion driver.
Use of inappropriate and abusive language or gestures.
Unwanted contact with the driver after trip is over.
Discrimination. We have a zero-tolerance policy towards discrimination of any kind. You will lose access to your account if you are found to have discriminated against drivers based on their race, color, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable law.
Fraud or illegitimate behavior. For example, abusing promotions, collusion between rider and driver, disputing fares for fraudulent or illegitimate reasons or duplicate accounts.
If we are made aware of this type of problematic behavior, we may contact you, so we can investigate. Depending on the nature of the concern we may put a hold on your account during our investigation. If the issues raised are serious or a repeat offense or you refuse to cooperate you may lose access to Senior Runs community.