CONDITIONS OF REGISTRATION
Definitions:
"Housekeeper" - Means the person named above
"The customer" - Means the person to whom cleaning services are being provided to
"The company" - Means the company as detailed overleaf
"She" and "her" - Means the housekeeper. Gender is neutral "She and Her" will be used for convenience only
"Start date" - The date cleaning will commence
The housekeeper agrees:
1. To meet with any customer accepted by her for a familiarity tour and instructions at the mutually agreed time arranged by the company.
2. To inform the company immediately if suddenly unable to attend the familiarity tour.
3. To contact the company as soon as possible after meeting the customer with start date and hours of agreed cleaning services.
4. To inform the company within 24 hours of any breakages or damage.
5. That in the event of a sudden emergency causing a loss of service to the customer at short notice, to contact the customer and the company.
6. To give to the customer and the company a minimum of two weeks notice of any holidays or other foreseeable causes of a break in cleaning services.
7. To give to the customer and the company a minimum of two weeks notice of intention to withdraw services. A confirmation of notice letter will be issued within two working days by the company as proof that notice was given.
8. That during the two week notice period she will provide a cleaning service of at least previously established standards for that customer and positive proof of any extenuating circumstances including illness that causes a break in cleaning services.
9. That any keys held will be returned immediately on completion of last clean. Keys must not be posted back to the customer via Royal Mail or Courier.
10. Not to provide cleaning services within 12 months of terminating your registration to any customer of the company without first paying to the company a sum equal to one years service charge paid by the customer to the company.
11. That Tax or National Insurance Contributions (where applicable) are the responsibility of the house keeper, as the housekeeper is self employed.
12. To make a security entry and exit call, to our security agency (numbers provided).
13. Always work for the agreed time.
14. To abide by the Insurance Guidelines and Privacy Policy set out on the Hints & Tips and Health & Safety checklists.
15. To respect the data protection and privacy of the customer by not sharing name, contact details, personal details of them or their homes with anyone outside of the Suffolk Maids office staff, even after you or the customer has left Suffolk Maids.