Find below the Terms and Conditions you signed during the enrolment process of The Holistic Grooming Academy.
Please note: The Holistic Grooming Academy Ltd., will accepts student applications all year from January 2023.
Please read the below information carefully before submitting your application.
GENERAL
The Holistic Dog Groomer and The Holistic Dog Grooming Academy LTD are not responsible for the productivity and/or success of you and your business.
As a student of The Holistic Grooming Academy and Mentee of The Holistic Dog Groomer, it is crucial you are honest at all times to receive the best service.
Failure to disclose any of the below information correctly may result in the termination of your membership.
While we may offer you advice and guidance based on our own experience, we are not accountants or lawyers, and therefore all students must do their own due diligence before making decisions for themselves and their businesses.
Neither the course nor mentorship is transferable - they cannot be gifted to another person unless at the discretion of Stephanie Zikmann.
COMPLAINTS
For complaints, you may contact Stephanie via support@holisticgroomingacademy.com and express your concern(s), please allow up to 7 working days for a response but rest assured your enquiry will be answered.
ACCREDITED COURSES
Our Diplomas are accredited through The Complementary Medical Association and Certified via CPDUK unless otherwise specified.
All content has been designed to enhance the professional groomer and/or dog carer's existing knowledge and skills through education in Canine Behaviour & Emotions, Safe-Handling, Observation, Communication, Self-Care, Customer Relationships & Retention, and Basic Business Skills.
All content within the Academy and as part of the mentorship is strictly for student use and is copyrighted. Students and affiliates may not share, screen-shot and/or similar any of the resources and/or information received as a student/member of the Academy or Mentee of The Holistic Dog Groomer.
The Holistic Grooming Academy will continue to update course content to ensure it complies with up-to-date methods however, it is the responsibility of the student to do their own due diligence when carrying out their professional roles, and to keep updated upon completion of the course, and for the rest of their lives.
Students/Members are encouraged to attend all webinars hosted by The Holistic Grooming Academy for the duration of their time with us.
WHAT YOU GET
As a graduate of The Holistic Grooming Academy diplomas, you will be able to use the "Certified in Holistic Grooming/Holistic Cat Grooming" logos on your social outlets, and business marketing material.
You will receive access to the Student Members Group and Resource Hub for 12-months from the date of your enrolment.
The group will continue to host an array of live educational events (online and physical) from industry experts and offer a safe, and supportive community of learners sharing the same ethical values.
You will additionally receive exclusive discounts on our affiliated pet industry businesses.
You can opt-in for a FREE student pack (worth £50.00) however, post and packaging will be at the expense of the student and prices may vary depending on your location.
Please let us know at the time of registering interest whether you would like your pack or not and provide your full address.
YOUR DEPOSIT AND CANCELLATION RIGHTS
A deposit of £99.00 is required to submit your application and secure your space on our diplomas is due upon initial registration and acceptance into the Academy. This marks day one of your 14-day cooling-off period rights for the course enrolment.
If you wish to cancel your enrolment, you have 14-days to write to us at: 21 Glebe Road, Kilmarnock, East Ayrshire, Scotland, KA1 3AZ. Please ensure you send your letter RECORDED delivery to be SIGNED FOR and keep your receipt and reference number.
We require you to e-mail us at support@holisticgroomingacademy.com, to let us know when you have posted your cancellation notice and attach proof via screenshot for our records. Failure to do this will revoke your right to cancel.
This is to comply with The Consumer Contracts Act 2013.
If you wish to cancel your enrolment after your 14-day-cool-off period, you will not be eligible for a refund, and should pay the remaining course fees within 7-working days to avoid breaching these Terms and Conditions.
Legal action will be taken by The Holistic Grooming Academy Ltd in the event this contract is breached.
You may request to transfer your space to an appropriate friend and professional prior to commencing the course instead however, this will be at the discretion of The Holistic Grooming Academy and not guaranteed, and alternative students must meet our strict prerequisites.
Your deposit will be retained by The Holistic Grooming Academy Ltd, and the new student will be required to pay the remaining course fees that are due.
To read the UK’s Consumers Contract Act 2013 please visit here.
Should you wish to opt-out of this cancellation period to receive your student pack early, you will need to contact us (support@holisticgroomingacademy.com) to request this in writing.
Should you cancel once your student pack has been shipped, you are not eligible for a refund but will be required to send us back the pack at your expense.
YOUR INVESTMENT
The cost of the Accredited Holistic Grooming Diploma course is currently locked at £999 for those submitting their application in the year, 2022.
Students have twenty-four months from the date they receive their course content, to complete, and pass their course. The first twelve months will include tutor support and inclusive access to our Resource Hub and Private Members Group. Should you not pass within the first twelve months and wish to still receive access to the student incentives, you will have to subscribe to our monthly members membership.
Students have one free resubmission per unit to pass. Additional re-submissions will incur a £50.00 fee, the price of this will increase slightly per inflation each year.
Please make sure you let your tutor know if you are struggling to complete your units.
PRICE CHANGE NOTICE
Please Note: the price of this course will increase each year slightly as per inflation.
The price of our membership is subject to change at any time.
In order to lock in your price for the diploma courses, you must secure your space by paying the remaining course fees within 7-days of this application being accepted.
You will receive an e-mail from admin@holisticgroomingacademy.com to confirm whether your application has been successful, and what intake you are on.
PAYMENT PLANS
We no longer offer payment plans due to numerous students breaching our Terms and Conditions causing us endless admin issues and taking away from quality time for committed students.
The packs are a complimentary gift from The Holistic Grooming Academy Ltd and are not required to complete your course. Opting out will not change the price of the course.
Please note that the price of shipping student packs is not included in the course fees.
If you are struggling to pay your monthly instalments, please contact the team via e-mail as soon as possible to discuss options at support@holisticgroomingacademy.com.
PRIVATE STUDENT STUDY GROUP
Graduate students are welcome to remain in the Private Student Group, however all future webinars and resources will only be accessible via our monthly membership which is currently locked at £15.00 per calendar month for the year 2022.
To continue to receive help, guidance, and access to up-to-date webinars, events, and discounts, we strongly recommend all graduates consider this ongoing investment.
REFUNDS
There is a 14-day cooling-off period from the date you pay your deposit for all of our courses and mentorship programme, however, you MUST let us know as soon as you have of your decision to cancel before the 14-day cooling-off period has expired.
Day One of the 14-Day-Cooling-Off period starts from the date you paid your deposit and not the date you start the course.
For example: If you pay for the deposit for your course on 13th October 2022 but pay the remaining fees on 16th October 2022, your cooling-off period begins from 13th October 2022, not 16th.
After the 14-day cooling-off period is passed, you will not be eligible for a refund.
BULLYING AND DISCRIMINATION
Any bullying, discrimination, shaming, name-bashing, or slander of any kind towards others, including students of the Holistic Grooming Academy, or towards The Holistic Dog Groomer herself will result in the immediate removal of the academy without a refund.
TERMS OF CERTIFICATION
It is important to the HGA that we spot-check our existing and former students to safeguard the standard of service conducted in the Certified Holistic Groomer's working practice.
Should one of the HGA's Certified Holistic Groomers demonstrate outdated practices that prove to be harmful to an animal or bullying and/or discrimination against others, it is the responsibility and duty of care of the HGA to revoke certification effective immediately. Please note, that no refunds will be given for this inconvenience.
Outdated practices include the use of aversive methods and tools and ideologies that are harmful and/or scaremongering in nature.
If you are reported to be in breach of the HGA ethics, you can appeal to our support team via e-mail (support@holisticgroomingacademy.com).
Evidence should be provided at this time. Evidence should be time-stamped where appropriate.
If you are reporting an individual for suspected ill-practice, you must do so via our support team (support@holisticgroomingacademy.com) with evidence. Evidence should be time-stamped where appropriate.
All students are entitled to a one-strike policy where they must agree to amend their current practice to comply with the HGA ethics.
In this instance, they will be placed on a probation period of 6 months. This includes random spot-checks and mystery shopping scenarios which they must pass before their Certification can be re-applied.
We hope that you understand the reason for this policy is to ensure your investment and achievement remains one to be proud of.
ACCREDITATION TERM
All of our accredited certifications last for a duration of 3-years before they need to be renewed.
Students are encouraged to take our refresher course to ensure they are updated on modern approaches and science-backed methods.
This will involve a written and practical demonstration exam to demonstrate understanding and competency.
Graduates are not obligated to refresh their certification however must remove all logos immediately, and will no longer be able to use the title “certified in holistic grooming”.
ENDNOTES
Please remember that this is an ever-evolving community and it is our mission to provide the most accurate and up-to-date methods of positive-based grooming. If you are not happy, we want to know!