PLEASE READ BEFORE SUBMITTING YOUR ORDER
We are a small team and each cookie is decorated by hand with care. To help us manage production and deliver the highest quality, please review the following before submitting your request:
- Customers may select one (1) cookie flavor per dozen ordered.
- Cookie designs that require edible imagery (logos, characters, personal photos) are subject to a $5.00 up-charge per dozen.
- Each order may include up to six (6) unique designs.
- A minimum of two (2) weeks’ notice is required for custom cookie orders.
- This form is for orders up to six (6) dozen. For 7+ dozen, please complete our Large Order Request Form.
- Rush orders may be accepted depending on our production schedule and include a $20 rush fee for requests submitted with less than two (2) weeks’ notice.
- Orders are confirmed and added to our calendar once payment is received.
Submitting this form does not guarantee availability until your invoice is paid and your order is confirmed.
Pick-up, Courier & Shipping Information
- Local Pickup: Orders are available for pickup in Rockville, MD during designated pickup hours. A reminder email will be sent 24 hours prior to your scheduled pickup date.
- Courier Delivery: Customers are responsible for arranging courier pickup and payment and providing driver details prior to the scheduled pickup time. Sweet Earline’s is not liable for courier delays, damages, or mishandling once the order leaves our possession.
- UPS Shipping: Available for select cookie orders. Sweet Earline’s is not liable for carrier delays or damages once the order has shipped. Tracking information will be provided upon shipment.
For general questions, email sayitwithasweet@sweetearlines.com.
Thank you for planning ahead -- it will allow us to dedicate the time and attention your order deserves!💛