Fan Refund Request

Individual Refund Request - Authorized School Administrators Only
Please note that GoFan has a newly added, quick and secure way of requesting individual refunds!

To request a refund for specific individuals at an event please login to GoFan HQ

- Locate the event that the indvidual purchased for
- Select the "Manage attendees" option for the event or from the 3 dots menu (example below)
- Locate the Fan you are refunding and select "Refund" using the 3 dots menu (example below)

- Enter the refund reason and a contact phone # for reference, and we will process the request right away
Note - This form should only be used to request a refund for multiple individuals. If you need refunds processed for an entire event, please cancel the event from GoFan HQ.
School Name*
Contact Name*

First NameLast Name
Contact Title or Position*
Only an authorized user for the school's GoFan account may complete this form.
Contact Email*
example@example.com
Direct Phone Number*

Area CodePhone Number
Refund Request Instructions:

Complete this form to have a refund processed for a specific fan. You will need to have the following information in order to request the refund.
- Purchaser Email - This should be the email used at purchase.
- Order ID - The fan can provide the order ID which is viewable in the confirmation email or when viewing the tickets in their GoFan account.
- Event ID - You can locate the event ID in the Admin Dashboard. This will assist us in processing a refund for the correct event.
Purchaser Details*
Date Completed

MonthDayYear
Should be Empty:

Individual Refund Request - Authorized School Administrators Only