Shangri-La Cattery Ltd And Small Animal Boarding
Shangri-La Cattery, Lower Road, Hockley, Essex, SS55LT,
01702 232096 or 07830224068
info@shangri-lacattery.co.uk www.shangri-lacattery.co.uk
Facebook Shangri-La Cattery
Terms & Conditions
We would be grateful if you could keep as close as possible to the arrival/departure appointments agreed, if you need to change the arrangements please contact us at the earliest opportunity.
We are open Mornings from........9.00.am – 9.45am earlier can be arranged.......... Afternoons........4.00pm –4.45pm ..............
Any vehicles brought onto the premises are at the risk of the owner/driver
Any medicines/prescription food must be supplied by the owner at time of boarding
A condition of boarding is that your pet(s) are in a fit and healthy condition. pet(s) showing signs of ill health, may be refused admission to safeguard the health of all boarding pets. An emergency contact person must be provided and must be able to collect your pet immediately if we require them to do so at any time for any reason. Collars are left on pets at owners own risk. Un-neutered male cats cannot be accepted for boarding. If you have booked a room/hutch for multiple pets, (from the same household/ bonded pairs) if we notice any behavioral issues they will need to be separated for their own safety.
For the safety and security of your pet we strongly advise the use of a suitable secure carrier to transport your pet to and from the cattery. Pets are not to be brought in on harnesses. Please ask if you require assistance in carrying your pet we are always happy to help
It is a condition that your pet has been recently treated with a preparation such as Advocate or advantage for the control of flea infestation, Flea collars are not considered sufficient protection and the use of all collars is discouraged due to risk of injury. Any Pets subsequently found to have fleas and or worms will be treated accordingly and the cost (Currently £20.00 per pet), will be added to your bill you must let us know the details of your pets flea and worming treatments. Or a treatment of our choice will be given.
We stock Critical Care, for rabbits and Guinea Pigs which is a food replacement with additional nutrients, that we can give your pet(s) via a syringe, if they stop eating. It is very important for Rabbits and Guinea Pigs to eat regularly otherwise they can develop Gut Stasis, a potentially life threatening illness. We would obviously contact you if we thought administering Critical Care was necessary. A fee of £3 a day will be incurred. This is because Critical Care is expensive to buy, but can save your pet(s) life.
All cats must be inoculated and have the necessary annual booster injections against Feline Infectious Enteritis and Cat Flu –all must have been administered within the last 12 months and no later than 14 days prior to arrival. We prefer all cats to have been a valid and up-to-date certificate from the vet must be produced upon arrival or unfortunately we will have to refuse to take the cat, as we must protect boarding animals within our care.
All rabbits should be vaccinated with the combined Nobivac vaccine for Myxomatosis and Rabbit (Viral) Hemorrhagic Disease R(V)HD as well as the additional Filavac R(V)HD 2 vaccine. Please bring vaccination certificates with you on arrival as rabbits cannot be accepted without them. This is to protect all rabbits that board in our care.
The animal's owner accepts and agrees that whilst every care and attention is given to the animal(s), they are accepted by us at the owner’s risk. Also, belongings (such as toys, blankets, beds, leads, collars, feeding bottles, bowls, carriers and cages) are also left at the owner's risk.
Should your pet require veterinary attention whilst in our care we will arrange either for a vet to visit us here or for your pet to be taken to the vets, by agreeing to our terms and conditions you are giving us your consent to arrange for us to visit your own vets or our registered vets, whichever is appropriate, a charge of £20.00 will be made to cover the time and transport costs. All veterinary fees must be paid for by you.
If any animal is left for seven days beyond the booked departure date without contact from the owner or a representative the animal will be deemed abandoned. We will then follow the procedure to re-homed or relocate the animal to a rescue centre. All boarding fees and other costs up until the time the animal is re-housed will remain the responsibility of the owner.
We will from time to time take photographs of the animals in our care for publication on our website and Facebook, if you do not wish your pet to be photographed please let a member of staff know when you book in.
Payment for boarding includes the day of arrival plus the day of departure, not the number of nights. Unused days must be paid for as booked. All days pre-booked must be paid for. Any part of the day counts as a whole day.
At the time of booking, you will be asked for a deposit of £60.00 per booking. with £35.00 minimum charge per visit. £15.00 for small pet per booking with £15.00 minimum charge per visit This is non-refundable and non-transferable. Bookings over 20 days or £200.00 will be subject to a larger deposit. Short notice bookings maybe be asked for the full payment on day of booking. Your deposit is due once you receive your booking confirmation email and you have checked all the booking details are correct, the booking is not secure until your deposit is paid. If the deposit has not been paid the room will be reallocated. Balances are due 4 weeks before the arrival date. If booking is cancelled up to 14 days before the arrival date 50% of the booking, less the deposit will be credited to use within 12 months. Cancelations with less than 14 days’ notice are non-refundable and non-transferable. Late payment of the balance will result in your booking being cancelled and loss of your deposit.
Cancellation Fees- 15-28 days prior to arrival 50% of the total boarding fee les the deposit/admin fee will be credited to a future booking (to be used within 12 months). Less than 14 days –Full payment due.
Please make sure you have check all the booking information is correct. As mistakes cant always be corrected.
If you make a change to your booking on or within 14 days prior to arrival and the number of days is less than originally booked, we reserve the right to charge the full amount. In the event of a cat being removed before the end of the period booked, we reserve the right to charge the full period booked.
There are no discounts for early collections. Management has the right to update these terms and conditions at any time
Management reserve the right to refuse admission at any time.
Please bring current vaccination records with you each time your cat or rabbit boards with us- the terms of our license prohibits boarding
without one.
Shangri-La Cattery Ltd And Small Animal Boarding
Shangri-La Cattery, Lower Road, Hockley, Essex, SS55LT,
01702 232096 or 07830224068
info@shangri-lacattery.co.uk www.shangri-lacattery.co.uk Facebook Shangri-La Cattery
PRIVACY POLICY
The General Data Protection Regulations (GDPR) requires any personal data held by a business to have the consent of the individual and only keep for the purposes of that business.
We collect information about this because of legal obligation under section 61(2) of The Animal Health and Welfare (Scotland) Act 2006, Animal Boarding Establishments Act 1963 and conditions of our Animal Boarding Licence. The holding of your data is necessary for us to comply with the law; to assist in good animal care; in dialoguing with your vet if necessary for the care of your pet and to provide you with the best service possible.
1 What Information do we collect?
Shangri-La Cattery collects and stores the following information that we are legally required to collect about you includes
· Your name
· Your address
· Your land line & mobile telephone number
· Email address
We collect information from you when you make a booking to board at the cattery.
Or communication such as email, or text, when registering, we will ask for the information listed above. You may however, visit our site anonymously.
Like many websites, we use ‘cookies’ to enhance your experience and gather information about visitors and visits to our websites. Please refer to the ‘Do we use ‘cookies?’ section below for information about cookies and how we use them.
2 How do we use your information?
We store your dater on our system, so we can to make future bookings easier for you.
And to conform your booking has been made.
And in order to contact you if an emergency accrues.
3 How do we protect visitor information?
We will not disclose any clients personal information to a third party eg Vet without obtaining your consent. We only collect the minimum information required to care for your cat.
4 Do we use cookies?
Yes. Cookies are small files that a site or service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers system to recognise your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome, Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that makes your site experience more efficient and some of our services will not function properly.
5. Do we disclose personal information we collect to outside patties?
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information unless we provide you with advanced notice. Except as described below.
The term ‘outside parties’ does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law. Enforce our site polices, or protect ours or others ‘rights, property, or safety. However non-personally identifiable visitor information may be provided to other parties for marketing advertising or other uses.
6. Social media sites (Facebook,)
This policy covers how we will use your information from social media pages that you visit but you will also need to read how the providers of the social media websites will use your information. Please ensure you read their Privacy policy before sharing data and make use of their privacy settings and reporting mechanisms to control how your data is used.
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