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"Service Request"

"Service Request"

Schedule your Technical Services or free consultation at the perfect time that's best for you. Remote Services are available 24/7. Physical On-Site Services are priced at a higher hourly rate & available Monday through Friday, from 9am to 4pm Central Time in the Birmingham, AL metro area.  All form input fields marked with a Red Asterisk (*) are required. Let's get started by answering some questions.
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    REQUIRED "SERVICE TERMS & CONDITIONS AGREEMENT"
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    If you are selecting yes, you or the company you work for have already accepted our "Terms & Conditions" document and have pre-paid for this service request.
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    Only If Applicable
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    ENTER YOUR FIRST & LAST NAME
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    Mobile Numbers only please. You might be required to take photos & upload them to our database for review.
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    Your physical address is only required if you are scheduling physical On-Site services.
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    Enter your Credit Card Billing Address only if you are planning to pay online. Thank you!
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  • 9
    Customer location authentication to be compared with billing address.
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  • 10
    Pick your preferred type of Service. Remote Service would certainly be preferred due to the lower cost and Technician availability. Unfortunately, this isn't always possible due to the complexity of device issues. Someone from GeekOnsite TECHNICAL SERVICES will contact you via your mobile phone or email prior to your appointment to verify & solidify your "Service Request Type".
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  • 11
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  • 12
    Please select your Operating System (OS). If you aren't sure, on a Windows System, please type WINVER in the Cortona "Type here to search" box in the lower left-hand corner of your screen and select RUN COMMAND. If your Operating System is not listed, we regretfully cannot assist you at this time. Please give us a call and we will refer you to another provider. Thank you.
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    If you have a Microsoft Account & we are going to be working on your Office products, please provide your Email Address associated with your account. If you do not know your password for your Microsoft Account, you will need to reset your password prior to our service.
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  • 14
    Please enter your system information or take & upload photos of the manufacturer tags in the "UPLOAD SUPPORT FILES IF AVAILABLE" step later in this form.
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  • 15
    Listed below are some common computer issues. Please select all that apply and, if not found, add to the "Problem Description" field.
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    Please describe the issues you are having with your system. If you are completing this form on your mobile device, you can upload photos and video taken directly from your camera on your phone in the next "Upload support files if available" Card.
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    If you are using the phone application to submit your Remote Support Request, please select "BROWSE FILES". The camera app on your phone should open where you can take & upload photos and video directly to our database. Take photos of any error messages, system tags including model numbers, serial numbers & Windows Keys. If you are not using our phone application, select "BROWSE FILES" & upload any photos, "Snip & Sketch" clips of your error messages or any other supported files you think might be important.
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  • 18

    Payment Details

    (DO NOT PAY UNTIL TIME OF SERVICE)

    {name}

    Please do not pay for these remote support services until we contact you via your mobile device, telephone number {phoneNumber12}, just prior to your scheduled appointment. 

    Save the original confirmation email you will receive when you "Submit" this form. There is an "Edit Submission" link near the top of the email to return to the form and complete the payment process just prior to our beginning the "Service Request" process. Once the payment is received, the GeekOnsite Agent will start the session.

    These services are guaranteed for five days. If the same problem resurfaces before then, please let us know by telephone and we will, at our discretion, either attempt to correct the issue again or reimburse your charges.

    After your GeekOnsite Service Request is completed, we would appreciate an honest review that you can submit by returning to the form via the "Edit Submission" link and navigating to the "How do you rate our Remote Technical Services? " Section, make your selection from the 7 emojis, then select NEXT and leave us a comment on what we could have done to improve out service. Continue to select NEXT until the end when you select SUBMIT.

    Thank you for your consideration.

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    If you didn't love us, what could we have done to improve? Thank you.
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    A GeekOnsite Technician has been assigned to your Service Request
    Please SelectNot Assigned
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  • 25
    IMPORTANT NOTE: GeekOnsite does not sell any physical hardware or software products. Any software provided in these service offerings are part of GeekOnsite Technical Services infrastructure. Please do not make a purchase until after you have discussed which service is best for you with a GeekOnsite representative.
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    ORDER SUMMARY
    Total costUSD
    • GeekOnsite 24/7 On-Demand Remote IT Support Session
      GeekOnsite 24/7 On-Demand Remote IT Support Session24/7 Remote Support Options | Level 1 - General Troubleshooting / Tune-Up @ $29, Level 2 - Minor Operating System issues / Repair @ $58 or Level 3 - Major Operating System Crash & Restore @ $149 (On-Demand Remote IT Support comes with a 5-day guarantee. See attached Terms & Conditions PDF Document)
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      No Service
      • No Service
      • Level 1 @ $29.99
      • Level 2 @ $59.98
      • Level 3 @ $199.99
      Subtotal: $0.00
    • GeekOnsite Endpoint Monitoring + Maintenance | 1 Month Pro-Active Endpoint Monitoring + Maintenance
      GeekOnsite Endpoint Monitoring + Maintenance | 1 Month Pro-Active Endpoint Monitoring + MaintenanceGeekOnsite Endpoint Monitoring + Maintenance | For the Business Professional | Monthly Pro-Active Services which includes, 24/7 real-time endpoint monitoring, 24/7 live threat assessment & anomaly alerting, all system scheduled maintenance & updates.  (Please note that all subscription service costs are non-refundable.)
      $99.00RemoveEdit
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      Quantity Endpoints
      Subtotal: $0.00
    • GeekOnsite ProActive-IT + Cybersecurity Bundle | 1 Month Pro-Active Endpoint Solution, Cybersecurity & up to (3) 24/7 On-Demand Support Sessions
      GeekOnsite ProActive-IT + Cybersecurity Bundle | 1 Month Pro-Active Endpoint Solution, Cybersecurity & up to (3) 24/7 On-Demand Support SessionsGeekOnsite ProActive-IT + Cybersecurity Bundle | For the Business Professional | Monthly Pro-Active Services which includes, 24/7 real-time endpoint monitoring, 24/7 live threat assessment & anomaly alerting, all system scheduled maintenance & updates, use of one license ESET® PROTECT ADVANCED & up to three 24/7 On-Demand Remote IT sessions for your endpoint. This bundle will circumvent serious issues before they develop (Please note that all subscription service costs are non-refundable.)
      $170.00RemoveEdit
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      Quantity Endpoints
      Subtotal: $0.00
    • GeekOnsite ProActive-IT Complete Bundle | 1 Month Pro-Active Endpoint Solution, Cybersecurity, up to (3) 24/7 On-Demand Support Sessions & Cloud Back-up (1.5TB Max.)
      GeekOnsite ProActive-IT Complete Bundle | 1 Month Pro-Active Endpoint Solution, Cybersecurity, up to (3) 24/7 On-Demand Support Sessions & Cloud Back-up (1.5TB Max.)GeekOnsite Endpoint Monitoring + ProActive-IT Complete Bundle | For the Business Professional | Monthly Pro-Active Services which includes, 24/7 real-time endpoint monitoring, 24/7 live threat assessment & anomaly alerting, all scheduled maintenance & updates, use of one license ESET® PROTECT ADVANCED, use of Datto Cloud Continuity for PCs back-up. (1.5TB Max.) & up to three 24/7 On-Demand Remote IT sessions for your endpoint. This top tier bundle will circumvent serious issues before they develop & guarantees a rapid endpoint recovery should a cyber-attack occur. (Please note that all subscription service costs are non-refundable.)
      $180.00RemoveEdit
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      Quantity Endpoints
      Subtotal: $0.00
    • Datto Cloud Continuity for PCs Installation & Configuration Services
      Datto Cloud Continuity for PCs Installation & Configuration ServicesDatto Cloud Continuity for PCs Installation & Configuration Services | Cloud Continuity for PCs is a fully cloud-based backup and recovery solution for clients on Windows computers. You can restore single files or the entire backup image to a new device without any extra equipment required. (One-time service charge per each endpoint implementation of Datto Cloud Continuity for PCs)
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    • GeekOnsite Technical Services | Physical On-site pool of hours
      GeekOnsite Technical Services | Physical On-site pool of hoursGeekOnsite Technical Services | On-site physical labor by the hour. Monthly pool of hours. Hourly rate discounted dependent on the quantity of hours purchased. One Hour minimum.
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      8 hours
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      • 24 hours
      • 32 hours
      • 40 hours
    • GeekOnsite Technical Services | Physical On-site Labor
      GeekOnsite Technical Services | Physical On-site LaborGeekOnsite Technical Services | On-site physical labor by the hour. One Hour minimum.
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