Returns & Delivery Issues Form

Return an item or report a delivery issue

To arrange the return of an item: Please complete the form below. We will then either, call you to discuss options or send you a Returns Authorisation form with a Returns Number, delivery address and instructions for getting the item back to us.
Name *
Email *
example@example.com
Telephone Number *
Invoice Number *
Are you wishing to return an item or to report a delivery issue?

I wish to return an item I am reporting a delivery issue
What delivery issue have you encountered? *

I have not received my items as expected I am missing some items It looks as though items may have been damaged in transit
Additional information
What is the product you wish to return? *
Serial number *
If none, please type 'none'
Why do you wish to return the item *
Fault Description
If faulty, please describe the fault as fully as possible. if unwanted, please tell us why you would like to return the item
What day would you like to arrange collection for?
Please note, we can send you a DPD or Royal Mail label for faulty items under a year old. For larger items we can arrange a collection. For items over a year we charge for this service.
Collection address
If we are collecting, what address would we be collecting from?
How would you like to send this?

Arrange my own shipping Request a DPD drop-off point label (£8.50) (not suitable for large items such as guitars and keyboards) Arrange a DPD collection (£20)
Collection address ( for chargeable collections )
If we are collecting, what address would we be collecting from?
What day would you like to arrange this collection for?
Please note, we will contact you to arrange payment before collection.
Please verify that you are human *
Should be Empty:

Return an item or report a delivery issue