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  • Response times vary based on time of day an severity. Average first response is usually between 5 and 15 minutes, with the majority of tickets answered within 30 minutes. Support is provided 24/7, with peak hours Monday to Friday 7am to 8pm ET.

    Thalamus has training sign ups, user guides, step-by-step instructions, hot topics, and other resources over here: Thalamus Knowledge Base

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