In the event of customer receiving the wrong item, faulty item or did not received, customer may request redelivery of the item without any charge. Customer has to return the faulty/incorrect item to us. Do keep the receipt of the shipping fee for you to claim later.
For missing or incorrect add-on are not eligible for redelivery but customer may request for full refund of the add-on. Add-on is like bookwrapping service.
Customer is eligible to request for redelivery of the correct item if:
1. Customer failed to receive the item more than 15 working days for domestic order and 60 working days for international order from the date of purchase. Customer is given the options for full refund or redelivery without any charges. This is not applied for our pre-order items which has been made clear of the order duration prior on our website.
2. For customer that has received faulty, missing or wrong item. We are deeply sorry for our shortcomings. Do take note, customer can request for redelivery if only within 14 days of shipment (for domestic order) or 60 days of shipment (for international order). For missing item, we will only redeliver for the missing item only and not the whole order.
3. As per our return policy, customer has to return the faulty/incorrect item to Nukilan Biruni. For faulty or incorrect item, the item must get the verification from Nukilan Biruni first. Do attach the picture of the faulty or wrong item in the link below. Do keep the receipt of the shipping fee for you to claim later.
4. In the event of returned delivery which is due to unclaimed by the customer, Nukilan Biruni will contact the customer. We will charge a new postage for the redelivery to the respective address.
Your request will be processed within 14 working days. Once we have redelivered, our customer service officer will notify you the tracking number via email. In the event, you still have not received any update, do contact us at sales.nukilanbiruni@gmail.com.